Technical Trainer
SolarWinds Worldwide
Ottawa, Ontario
13d ago

Overview

SolarWinds® MSP delivers comprehensive, scalable IT service management solutions to empower MSPs of every size.

We are seeking an experienced technical trainer to design and develop training materials to be used in self-paced, live webinar, and instructor-led classroom training.

Responsibilities

Collaborate with members of the training team and product experts in designing, developing, and maintaining courses on our products

Create learning content such as videos, interactive eLearning modules, presentations, demos, simulations, activities and assessments to be used in technical trainings

Design effective and visually appealing graphics to be used in training materials, following corporate brand guidelines

Develop training components that provide engaging, challenging, and meaningful learning experiences

Identify gaps in training through auditing of existing knowledge

Participates in certification and accreditation exam development

Performs peer review of course and lab content as assigned

Assist with the implementation of the team’s KCS program

Assist with the team’s quality assurance program

Complete other learning and development related tasks as assigned

Self-starter

Seeks challenges and takes ownerships

Goal and metric driven

Continuously seeks to learn new skills

Bachelor’s Degree preferred

2+ years of experience in a similar role preferred

Prior experience with Adobe Captivate, Camtasia, and the Adobe Creative Cloud Suite is preferred

Foundational knowledge of technical topics such as networking, windows operating systems, event logs, etc. preferred

Prior experience in a technical support role preferred

Must have excellent written and verbal communication skills

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