IT Operations Analyst III
TD Bank Group
Scarborough, Canada
11d ago

TD Description

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Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story :

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-

minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves.

This new era in banking does not equal boring. Not at TD, anyway.

Operations Support Group (Network Operations) is a 7 / 24 Service Availability (Dual Site Coverage) department responsible for providing frontline support of TD’s network environment.

The primary focus of the team is reacting to any / all anomalies that are presented through a variety of monitoring tools for the Bank’s mission critical network.

We are looking for self-motivated and focused individuals who enjoy a fast paced environment requiring attention to detail.

Job Type Regular Job Status Full Time Hours Rotating 12 hour shift schedule (7 days a week / 24 hours a day) Business line Corporate Job Category -

Primary Technology Solutions Job Category(s) Technology Solutions Job Description

About This Role

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments.

You'll join others in environment management, maintenance, monitoring, performance and incident management, as well as production support activities.

There's meaningful work at every turn!

An IT Operations Analyst III within Operations Support Group (Network Operations) is responsible for providing a second level support role of the TD Bank Group network infrastructure.

This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall and Optical solutions.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

It helps if you have :

  • Undergraduate Degree or Technical Certificate.
  • 2-3 years relevant experience.
  • Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
  • Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.
  • Experience and a sound understanding of network environments (TCP / IP, Cisco routers / switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivity.
  • Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include Tivoli ITNM, Vitalnet, CW2K, QIP, Netscout and Riverbed.
  • Sound second level problem determination and problem source identification skills with regards to the various network technologies utilized within TD globally.
  • CCNA, CCNP, and ITIL certifications are a definite asset to this position.
  • Additional Information

    Join in on what others in TD Technology Solutions are doing :

  • Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
  • Learn voraciously, stretch your thinking, share your knowledge and educate others.
  • Communicate and collaborate with both technical and non-technical professionals.
  • Cultivate winning relationships by building trust with business and technology partners.
  • Share our commitment to productivity, effectiveness and operational efficiency.
  • Embrace change and witness amazing things happen from the inside.
  • Make your mark. Join a dynamic team. Explore new ideas. This is your opportunity to impact the future of banking technology in areas and ways you've never imagined (at a bank)! Visit to learn more.

    Inclusiveness

    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

    We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

    If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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