Team Lead, Academy
Calgary, Canada
40d ago


Discover, Develop, and Excel with WinSport :

Working with WinSport means you will be part of creating one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-

class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle.

You will thrive and be supported as you discover, develop and excel in your role at WinSport.

Scope of Position :

As the Team Lead, Academy, you are responsible for providing students and guests with a premium experience through the implementation of on hill program preparation and delivery.

You will assist the Manager in managing, scheduling and delivering training to Ski & Snowboard Instructors / Coaches.

Responsibilities :

  • Provide excellent customer service by conducting call backs and responding to emails in a timely fashion.
  • Track inventory of equipment, progress cards, class cards and distribute accordingly.
  • Assist with set up of lessons and help customers with check in process.
  • Act as first point of contact for Instructors.
  • Accurately keep track of Instructor shifts by timekeeping and managing instructor’s hours in a timely manner.
  • Coordinate all mountain trips for Academy Club Program off site.
  • Implement training and development to instructors.
  • Provide feedback to instructors / coaches throughout the season and act as a mentor / role model to the team.
  • Organize and assign classes to instructors for all assigned programs. Work with the Manager to ensure quality control in the delivery of all lessons.
  • Liaise with the Manager and Guest Services to provide consistent product delivery and premium guest experience. This includes indoor pre-
  • program preparation to facilitate quick, efficient organization of classes on the snow.

  • Maintain accurate documentation of programs, students and instructors.
  • Responsible for in-depth product knowledge and understanding of all Ski & Snowboard programs and Academy Club programs as well as all WinSport products, policies and procedures
  • Assist with enforcement of WinSport rules and regulations. Be especially vigilant in ensuring that all staff, hill users and other guests adheres to Duty of Care policies and the Alpine Responsibility Code
  • Act as an ambassador for the Academy and WinSport
  • Demonstrate a safe work practice at all times by adhering to all WinSport safety policy and procedures and ensuring one’s own safety is preserved along with the safety of co-
  • workers, direct reports and WinSport guests

  • Be mindful of all safety hazards / concerns within the work environment and ensure all safety issues are reported to the appropriate individuals
  • Review all OH & S notices / meeting minutes as they are distributed or posted on OH & S boards located within all departments
  • Ensure safety orientation is completed with all new or returning employees covering all the required safety hazards and specific safety training for specific areas
  • Other duties as required
  • Qualifications :

  • 1- 3 years of leadership experience in a related or other fields
  • 3-5 years of working with youth and adult programs
  • Standard First Aid and CPR C .
  • Experience dealing with a large team made up of various cultures and demographics is considered an asset.
  • Strong Leadership skills are required
  • Must be CSIA, CASI, CSFA, Canada Snowboard or foreign equivalent certified and up to date.
  • Excellent communication and organizational skills
  • Organization, multi tasking and prioritizing skills are essential
  • Demonstrate and apply leadership skills and excellent customer service
  • Previous conflict resolution experience is an asset
  • Strong decision making skills are essential.
  • Strong pedagogy and mentoring skills are essential
  • Good understanding of Ski / Snowboard industry is considered an asset.
  • Knowledge of Microsoft programs such as word, excel is an asset.
  • Physical Demands :

  • Seasonal, winter position
  • Dynamic working environment
  • Activities will concentrate primarily outdoors. Some indoor activities and preparation is required
  • Must act as an example and role model to all Academy instructors / coaches and other Canada Olympic Park team members
  • Must be able to lift, carry, push or pull objects up to 20lb occasionally.
  • Be prepared to work in all weather conditions
  • What’s in it for you?

  • If an unforgettable experience and working alongside an amazing team weren’t enough for you, WinSport offers its seasonal employees some really great perks;
  • free hill passes, reciprocals at other ski resorts, food, beverage and retail discounts, and a gym membership at our BNTC, just to name a few things that will make you love it here.

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