Trainer / Instructional Designer - HR softwares - bilingual FR/ENG
Kronos Incorporated
BC - British Columbia - Canada
3d ago

Your responsibilities

  • Provide core Workforce Software product training to Kronos customers at the client’s location or virtual from your home (80%), following standard lesson plans, using training aids and equipment designated in lesson plans
  • Ensure training is innovative, engaging and on the cutting edge of training technology
  • Achieve and maintain certification in specific courses as directed by management
  • Keep current on new products, industry trends, and customers training needs
  • Drive customer satisfaction through quality delivery processes
  • Apply adult learning principles in delivering classes
  • Perform administrative tasks in a timely manner, to support training activities, business operations, and revenue recognition
  • Deliver training and Train-the-Trainer courses on customized courseware
  • Participate in customer calls, pre-sales education-related activities as requested
  • Develop customized course material as required to meet customer specifications
  • Collaborate with peers to develop and maintain courseware to meet customer requirements
  • Actively participate in enhancing team’s standard and processes.
  • Qualifications

  • Bilingual in French and English written and spoken
  • Minimum of 5 years in an trainer or related role and you are not intimidated by technologies
  • Must be flexible and have the ability to work in teams or alone, influence changes, manage multiple commitments, demonstrate high attention to detail, and meet tight deadlines
  • Bachelor’s degree or equivalent experience.
  • Assets

  • Scheduler experience
  • Experience working with virtual classroom tools (Adobe Connect)
  • Broad knowledge of labor management, HR / Payroll, ERP, or similar domain product / systems
  • Excellent customer-facing communication skills are a must, including the ability to gather and clarify requirements, present solutions and convey value, manage expectations, and deliver great customer care
  • Flexibility to travel as needed, averaging 20-25% in Canada. Flexibility for significant travel for periods of time as needed for customer work.
  • Corporate overview

    You’re empowered when you’re a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people.

    And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-

    life balance to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite.

    And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond.

    Want to learn more about our culture? Follow us on Twitter work4kronos. #MyWorkInspiredKronos is a global provider of workforce management and human capital management cloud solutions.

    Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes.

    Tens of thousands of organizations including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day.

    EEO Statement

    Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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