Technical Performance & Capacity Management Specialist
Scarborough, ON, CA
3d ago

Requisition ID : 78628

Join the Global Community of Scotiabankers to help customers become better off.

The team

The Performance and Capacity Management (PCM) group’s mandate is to provide insight and real-time monitoring of the application performance for our key Business Platforms with the goal of improving application performance and availability, preventing impacts, and reducing mean time to repair.

The role :

Reporting to the Senior Manager PCM, the Technical Performance & Capacity Management Specialist (Technical Specialist) contributes to the overall success of the Monitoring Team within PCM in Global Technology Services (GTS) and ensures application monitoring deployments are executed / delivered in support of the team’s business strategies and objectives.

The Technical Specialist ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you?

  • You are a customer-service focused individual who works to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • You thrive on designing / instrumenting Dynatrace monitoring within multiple environments / server types.
  • You can develop standard application-level Dashboards and Alerts within Dynatrace and integrate with Event Management systems.
  • You will implement Splunk data collection on application servers, and configures back-end systems to receive and process their logs.
  • You will be creating standard Dashboards and reporting for Splunk and integrate with Event Management systems.
  • You will provide guidance and expertise for a wide toolset to Application and System support personnel during incidents and outages.
  • You enjoy working in a dynamic, collaborative team.
  • You contribute towards a high performance environment as well as an inclusive work environment.
  • You have the ability to interact with customers of multiple levels of technical expertise.
  • You want to lead project deliverables & post-project production support for assigned systems by acting as an internal consultant on assigned infrastructure and providing suggestions for viable solutions to systems problems of high complexity.
  • You want to mentor and coach others within assigned area, transferring subject matter expertise to other IT practitioners where appropriate.
  • Do you have the skills that will enable you to succeed in this role?

  • You have at least 3 years of technical working experience in delivering Dynatrace (versions - managed or SaaS) or other Telemetry Solutions.
  • You have at least 3 years of technical working experience in delivering Splunk Enterprise or other log monitoring and data analysis solutions.
  • You also have at least 4+ years of technical working experience in monitoring and event management practices.
  • You have technical working exposure to most or all of the following Operating Systems : AIX / HP-UX / Solaris; Linux; Windows.
  • You have 5+ years of programming experience in scripting languages, including shell and Python.
  • You have the ability to interact with the customer to design / update / improve dashboards and custom reporting.
  • You have strong communication (verbal / written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
  • Post-Secondary education in Computer Science, Networking Technology or related field.
  • What's in it for you?

  • You will work in emerging technologies and build your skills in many areas of today’s fastest growing reliability tools.
  • Our primary office in Scarborough is freshly renovated with a design focus on enabling collaboration through both environment and technology.
  • Onsite cafeteria plus complimentary hot beverage stations in the workplace.

  • Minutes by TTC bus from Warden subway station on Line 2. Free employee shuttle service connecting the IT campus with nearby GO stations.
  • Sept. 2021 opening of the Eglinton Crosstown Light Rail Transit. Birchmount is a stop on this route.

  • Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.
  • While the primary work space is at Eglinton Avenue East & Birchmount Road, there is some opportunity and flexibility to also work from our alternate office at King Street West & Bathurst Street.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We foster an environment of innovation and continuous learning.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation;
  • health / medical / wellness benefits; employee banking privileges.

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