Bilingual Senior Technical Specialist
Canadian-tire
Ontario-Toronto, CA
2d ago

What you’ll do

  • Provide 3rd level incident support and resolution for in-store technology, including POS, back-office and customer facing kiosk workstations and displays
  • Participate on projects providing technical leadership and hands-on support as required
  • Deploy hardware and software technology to address client requests for service
  • Participate in technology management processes including technology refresh, asset inventory, patch deployment, configuration management
  • Enhance the technical expertise of peers via the development and delivery of product training to peers and the creation and maintenance of documentation
  • Form a partnership with the business and other IT teams to deeply understand their business in order to ensure the in-store infrastructure is current and well-maintained
  • Maintain strong partnerships with Soroc, the vendor providing Level 1 & 2 support, and the Retail Systems Service Desk supporting training initiatives and sustainment requirements
  • Facilitate problem-solving discussions and general communications between the business and IT and within IT itself
  • Provide ad-hoc training as required to support client needs
  • Participate in the on-call pager support rotation
  • Ensure all Human Resources and development activities including annual objectives and quarterly Check-ins are completed fully and on schedule
  • Contribute to a collaborative team environment through information sharing and team cooperation
  • Who you are We are looking for individuals who are :

  • Creative and courageous, with the ability to manage in an environment of change and ambiguity to help us take bold, strategic moves in this rapidly evolving retail environment
  • Action oriented, and comfortable taking calculated risks to better serve our customers and business
  • Outcome focused, critical thinkers with the ability to analyze and visualize, to ensure continuous improvement across our entire business
  • Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
  • If you’re curious, ready to take on new challenges and open to doing things differently to help us evolve rapidly, then this is definitely the place to be. What you bring

  • Post-secondary education, preferably in Computer Science
  • Strong technical comprehension including a solid understanding of client / server and networking fundamentals
  • Minimum of 5 years of experience as a Technical Specialist in an Agile project-based environment
  • Knowledge and interest in industry infrastructure best practices and standards
  • Experience with technologies used in remote management of client devices : Microsoft SMS / SCCM, Active Directory services
  • Knowledge of Partswatch and BT9000 applications
  • Familiarity with Windows7 and Windows10
  • Proven experience with remote support of POS and peripherals such as printers, pinpads, cash registers and scanners in a managed retail environment
  • Familiarity with enterprise class incident management tools : Service Now
  • Strong interpersonal, negotiation, communication (both written and verbal) skills - comfortable communicating with store staff and managers and corporate team members at all levels
  • Ability to multi-task and work on multiple projects at the same time and under tight deadlines
  • Ability to navigate ambiguity, overcome confusion and simplify complex situations
  • Comfortable working with complex data in complex situations with strong analytical and conceptual skills
  • Experience leading, organizing and presenting at meetings
  • Experience educating and training others and helping the business to solve problems
  • Bilingual (English & French) written and verbal communication
  • Proficiency with Microsoft Office365 (Word, Excel, PowerPoint), Project and Visio is an asset
  • Retail experience is an asset
  • About Canadian Tire Corporation Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers.

    As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around.

    From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Top Employers.

    To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn.#LI-SS1Information TechnologyOntario-TorontoPermanentFull-time

    Job Posting

    Feb 12, 2020, 2 : 22 : 30 PM

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