Service Advisor
Jonker Honda
Surrey, BC, CA
4d ago

At Jonker Automotvie Group, we pride ourselves in delivering a truly outstanding experience to our customers at all levels and across all departments.

Our employees work hard to ensure our customers are dealt with honestly, in a straightforward manner, professionally, and courteously.

We know how to value our team and give every employee the opportunity to grow.

If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Benefits

  • Completive wages
  • Upon successful probation :
  • Vacation pay
  • Staff discounts
  • Complimentary Staff parking
  • Ten Stat Holidays per calendar year after employment of 30 days, personnel will be eligible to receive Public Holidays with pay at their regular straight time rate.
  • Part-time staff is entitled to pro-rated pay for the holiday.

  • Extended health
  • Disability
  • Life insurance
  • Responsibilities

    Oversee service work orders and flow of Drive Lane.

    Ensure that customers receive prompt, courteous, and effective service.

    Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

    Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

    Ensure the daily inventory of technicians' time is consistently sold to service customers.

    Distribute work between technicians efficiently.

    Answer technical questions about vehicle problems, warranties, services, and repairs.

    Maintain Customer Success Index at or above company standards.

    Assist in diagnosing vehicle problems; order parts and tools as necessary.

    Oversee administration of warranty claims as well as training and supervising of service department.

    Reinforces company policies and adheres to company standards.

    Encourages compliance with applicable laws and regulations.

    Maintain good working relationship with factory(s) and foster positive employee relations.

    Qualifications

    Organized and friendly personality

    Demonstrated ability to manage others

    Time management skills

    Fantastic communication skills with your customers

    Professional, well-groomed personal appearance

    Consistent record of service and sales success

    Strong record of positive customer satisfaction results

    Team oriented and self-motivated

    Able to work with little supervision

    Clean driving record and valid driver’s license

    We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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