To support adults, who are experiencing homelessness and the complex needs associated with these issues, by providing a warm safe place and services in a day / sobering centre.
Support Workers provide; light refreshments, mentoring and role modelling, information, referral and support to individuals accessing the centre.
They will ensure a trauma informed practice approach is utilized when supporting individuals who may be experiencing homelessness, abuse, violence, mental health issues, addiction issues and other complex needs.
Through mutual respect and conflict resolution, support staff will ensure a safe, trauma informed and welcoming support is maintained.
The centre operates 24 hours and is open everyday of the year.
Service Responsibilities :
To utilize conflict resolution in supporting adults with complex needs
To provide light snacks and refreshments during the day
To complete general housekeeping and infection control
To assist in accessing or referring to services required by the individual
To work with other professionals and services by providing support both outside and within the centre
To complete intakes and keep statistical information as required by the NWT Disabilities Council
To promote choice and decision making leading to self- determination with individuals accessing the centre.
To interact using appropriate, respectful communication and to model positive social interaction
To maintain a positive attitude with all participants and their families
To work well within a team
To complete all required administration and reporting and maintain good records
Documentation and Reporting
Maintains accurate and complete files such as Log notes, Incident Reports, etc.
Adheres to all policies and procedures as outlined in the Policies and Procedures manual
Uses Best Practice Standards to protect the human rights of all Care Recipients (eg confidentiality, consent to release information)
Participates in self-evaluation in reference to program goals and objectives
Knowledge and Skills
Strong communication and interpersonal skills, works well in a team atmosphere
Demonstrates sound decision making skills
First Aid / CPR, NVCPI current or able to train
Non-judgemental attitude and good conflict resolution skills
Ability to be flexible and creative
Knowledge of supporting the needs of people with of complex issues
Common sense and the ability to make decisions in sometimes stressful situations that are based on the best interest of the individual
Note : The above job description is intended to describe the general nature and level of work performed by this position.
It is not intended to be an exhaustive list of all responsibilities and activities required for this position.
Patient and cooperative
Positive and friendly
Adhere to professional boundaries
Calm in stressful situations
Honest and fair
Open to change
Creative and flexible
Hardworking and dedicated
A team player
Respectful to individuals accessing the centre
Passionate about resolving poverty and homelessness