Under the direction of the Head, Access Services, and under the supervision of the Access Services Circulation Supervisor, the incumbent performs clerical and operational tasks associated with the circulation of library materials, including the loan and maintenance of laptop computers and performs tasks related to shelving and maintenance of the stacks, and may assist with these tasks in other Webster Library units as needed;
performs tasks associated with the digital delivery of library resources; provides general assistance and circulation services to library users;
works evenings, weekends, and holidays as scheduled; performs other duties as may be assigned.
Serve at the service desk, with courtesy and tact, according to established procedures, as scheduled and as needed.
Retrieve library material for the purpose of requests, inter-campus delivery, interlibrary loans, reserves, etc.
Assist with duties related to maintenance of the stacks, according to established procedures as scheduled and as needed.
Assist the Circulation Control & Reserves Supervisor and / or the Reserves Assistant with tasks related to overdues and reserves.
Perform tasks related to the digital delivery of library resources.
Add paper, toner, etc., to office printers.
Collect and record required statistics.
Promptly report security incidents and building maintenance problems according to established procedures.
Assist with the carrying out of special projects.
Participate in library committee work, as assigned.
High school diploma and one (1) year of library experience, or equivalent experience.
Good knowledge (Level 4) of spoken English in order to respond to users’ enquiries, giving detailed information regarding policies, procedures, regulations, and services and basic knowledge (Level 3) of written English.
Basic knowledge (level 3) of spoken French; fluency an asset.
Experience working with a PC in a Windows environment; basic knowledge of Microsoft Outlook for email communication and basic Internet navigation skills.
Demonstrated ability to search for and interpret records in the online library catalogue.
Ability to locate, sort and shelve books according to Library of Congress Classification.
Excellent interpersonal skills : courtesy and tact, and evidence of aptitude for, and interest in, service-oriented work, and ability to work cooperatively with supervisors and other staff members.
Demonstrated sense of discretion and good judgment in handling queries and complaints and in solving routine problems.
Evidence of ability to learn new procedures and technologies. Experience with an automated circulation system is an asset.
Ability to organize work, meet deadlines, and perform clerical duties accurately and efficiently with a minimum of supervision;
ability to shift from one activity to another and to cope with interruptions.
Physical ability as attested by successful completion of medical evaluation to the University’s satisfaction. (e.g. : to lift, carry and move, without assistance, up to 11 kg (25lbs) and to push a book cart weighing up to 136kg (300lbs)).
Ability to stretch and bend while shelving and to stand for periods of at least 90 minutes.