IT Field Technician
Fully Managed
Edmonton, AB
6d ago
source : ITjobs.ca

Who are you, Fully Managed?

We’re a fast-paced IT solutions and services company that has a Get ’er done attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone.

We eat, sleep, and breathe our core five values of :

  • Fanatical Service
  • Absolute Accountability
  • Inspiring our People
  • Passion for Innovation
  • Monomaniacal about Process
  • We are a team, a family, and a group of world class collaborators that have each other’s backs. We also have A LOT of fun together.

    Tell me more about this opportunity!

    You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally.

    You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!

    This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you.

    We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know.

    As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

    Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.

    Key areas of responsibility :

    The IT Field Technician, under the direction of the Service Delivery Manager, will primarily be responsible for providing information technology support, such as hardware maintenance, server security and software updates at client’s sites.

    This position will provide technical advice and assistance to clients by troubleshooting errors and fixing system issues via periodic testing, help desk tickets, and other methods.

  • Providing primarily on-site support, but also remote support as required
  • Resolving Tier 1 & 2 technical support issues concerning desktops, applications, networking equipment, back-up appliances, and mobile devices
  • Deploying workstations, installing preconfigured switches, and installing software
  • Maintaining accurate documentation of client networks, information, and issues
  • Working with standardized operating procedures or creating new ones when necessary
  • Ensuring the Customer Experience and Today-not-Tomorrow scores meet company expectations
  • Taking the initiative in keeping your talents fresh by-passing certifications
  • Skill and knowledge requirements

    We’re flexible but these are a must :

  • One year’s work experience in IT, or similar technical field work such as at an ISP
  • Valid driver’s license with regular access to a vehicle and a clean abstract
  • To be available from Mon-Fri 8am-5pm and evenings / weekends as situationally required
  • Assets

  • Customer service experience
  • Desktop Deployment Experience
  • Basic networking skills / certifications such as CCNA or CompTIA A+ / Network +
  • Diploma / Certificate in Information Technology or Similar
  • Being comfortable working on mobile operating systems such as Android and / or Apple iOS
  • Previous Experience working at an IT Managed service provider
  • Interested?

    We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants.

    We thank everyone for their interest, however only successful applicants will be contacted.

    No recruiters and no phone calls please!

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