Technical Support Specialists Level
IBISKA Telecom Inc
Ottawa, CA
4h ago

Job Information :

IBISKA has a long-term contract with a Federal Government department for level 2 Technical Support Specialists to participate in a Windows 10 rollout initiative.

Responsibilities will include but will not be limited to :

  • Identifying and resolving workstation related hardware and software issues within the organization by providing end user support.
  • Interfacing with clients via emails, telephone or in person for the purpose of completing or scheduling IT work in the NCR.
  • Demonstrating dependability, professionalism client focus and respect for diversity.
  • Completing helpdesk tickets related to IT issues such as hardware issues, monitor issues etc. in the NCR either remotely or onsite;
  • Multiple positions available immediately for individuals holding a security clearance and an ITIL certification and possessing the following Skills and Qualifications :

  • Five (5+) years’ experience in providing technical support, analyzing and solving problems in an Organization comprised of 500 or more employees;
  • Hold an ITIL certification;
  • Three (3+) years’ experience in developing and implementing, procedure manuals and documentation for help desk use.
  • Two (2) years of experience in the last five (5) years providing technical support in a Microsoft Active Directory environment;
  • Five (5+) years’ experience in network administration, account creation and management in a Microsoft environment;
  • Experience in training and mentoring help desk staff;
  • Experience working with a federal government organization; and
  • Hold a valid security clearance.
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