Job Information :
IBISKA has a long-term contract with a Federal Government department for level 2 Technical Support Specialists to participate in a Windows 10 rollout initiative.
Responsibilities will include but will not be limited to :
Identifying and resolving workstation related hardware and software issues within the organization by providing end user support.
Interfacing with clients via emails, telephone or in person for the purpose of completing or scheduling IT work in the NCR.
Demonstrating dependability, professionalism client focus and respect for diversity.
Completing helpdesk tickets related to IT issues such as hardware issues, monitor issues etc. in the NCR either remotely or onsite;
Multiple positions available immediately for individuals holding a security clearance and an ITIL certification and possessing the following Skills and Qualifications :
Five (5+) years’ experience in providing technical support, analyzing and solving problems in an Organization comprised of 500 or more employees;
Hold an ITIL certification;
Three (3+) years’ experience in developing and implementing, procedure manuals and documentation for help desk use.
Two (2) years of experience in the last five (5) years providing technical support in a Microsoft Active Directory environment;
Five (5+) years’ experience in network administration, account creation and management in a Microsoft environment;
Experience in training and mentoring help desk staff;
Experience working with a federal government organization; and
Hold a valid security clearance.