Spécialiste de la bureautique - Enterprise
Groupe CGI inc.
Montréal, Canada
24d ago

Position Description :

At CGI, we realize that the success of our company starts with you!

You have something unique to bring to the table and we want to help you get there. When you join our IPDT team, fully involved in the latest technologies as BYOD, VDI, SCCM, etc.

you become a vital part of a greater mission to continuously seek out new ways of doing things. You are encouraged to think outside the box and break through any barriers to find creative solutions.

We help you to do this by fostering a modernized work environment where every individual has a unique role to impact bold new ideas and the support of the team to give them life.

Be a part of a team that is constantly evolving, join our team today!

Role Overview :

EMM Specialist provides day to day EMM operation support service to CGI clients. The main responsibility is to manage EMM environment for clients and ensure high level of system availability.

  • A successful candidate must have a comprehensive working knowledge of iOS, Android, Windows 10, MacOS and EMM environments such as Intune and AirWatch;
  • and must be able to work in a team environment. The role will also involve participation in solution design of new implementations as our clients move towards modern management of devices.

    Your future duties and responsibilities :

    Essential Responsibilities

  • Responsible for installation, configuration, maintenance upgrades of EMM environments, and manage various mobile platform devices (e.
  • g. IOS / Android / Windows / Blackberry).

  • Configuration of monitoring and notification for the platforms.
  • Software deployment and upgrades, including Windows 10 servicing of quality and feature updates when applicable.
  • Environment tuning and troubleshooting.
  • Incident management and resolution.
  • Detect and restrict jail broken, stolen and rooted devices.
  • Enforce encryption settings.
  • Create and update device policy settings.
  • Generate reports as per client requirements.
  • Keep documentation up to date.
  • Required qualifications to be successful in this role :

    Basic Entry Requirements

  • Degree in Information Technology or related field or equivalent experience / training / education required
  • Working knowledge of EMM environments (Intune, AirWatch)
  • Good knowledge of ticketing systems (Remedy / ITSM / ServiceNow)
  • Good Knowledge of mobile platforms (iOS / Android / Blackberry / Windows / MacOS)
  • Networking and VPN
  • VMware workstation and VMware player
  • MS Office
  • Windows 10 new features (Device Guard, Secure Boot, Application Whitelisting, UEFI, Credential Guard, Passport / Hello etc.) are an asset.
  • Presentation and communication skills
  • Previous EMM Architecture / Design / Implementation experience is an asset but not required
  • English and / or French (written and spoken)
  • Skills and Competencies we are looking for :

    Teamwork

    Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-

    wide, defines success in terms of the entire team.

    Technical Expertise

    Involves demonstrating a commitment to increasing knowledge and skills in current technical / functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

    Dedication

    Involves dedicating the time and energy required to accomplish the objective. Will do what it takes to get things done.

    Flexibility

    Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks

    Problem Solving

    Uses rigorous logic and methods to solve difficult problems with effective solutions, can see hidden problems, is excellent at analysis, looks beyond the obvious and doesn’t stop at the first answer.

    Task Management

    Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, appropriately communicates and resolves or escalates any problems that arise.

    What you can expect from us : Build your career with us.

    Build your career with us.

    It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

    At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.

    All of our professionals benefit from the value we collectively create.

    Be part of building one of the largest independent technology and business services firms in the world.

    Learn more about CGI at www.cgi.com.

    No unsolicited agency referrals please.

    CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation.

    Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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