IT Support Analyst (12 month contract) (Hybrid)
Ontario Teachers'
Toronto, Canada
5d ago

The opportunity

Support OTPP technology tools and platforms to ensure availability of IT services for Investment Division staff

Who you'll work with

This role reports to a Team Leader.

What you'll do

Note : This position requires overtime / after hours work on occasion.)

  • Provide client support for OTPP’s technology systems using the available technologies (over phone, in person, remotely).
  • Assists with implementations of technology-based solutions.
  • Acts as project participant in many technology initiatives delivering services to investment customers.
  • Identify and propose solutions to issues that could affect customer satisfaction.
  • Supports current environment and any changes to it.
  • Other duties as assigned.
  • What you'll need

  • Business, Computer Science or equivalent degree.
  • 6+ months experience providing high quality technical support to business professionals.
  • 6+ months experience with core technology platforms (e.g. Windows OS, TCP / IP networking, Lotus Notes / Outlook, Active Directory, MS Office).
  • Strong knowledge of technical troubleshooting framework.
  • Strong written and verbal English language communication skills.
  • Experience in delivering and creating training is an asset.
  • Knowledge of Investments Management Industry is an asset.
  • ITIL, A+ certifications are an asset
  • Excellent customer service skills.
  • Excellent analytical and problem solving skills.
  • Strong work-ethic, ability to work independently, prioritize work assignments and meet deadlines.
  • Strong knowledge of technical troubleshooting framework.
  • Ability to multi-task several tasks / initiatives concurrently.
  • Be proactive with continuous service improvement in mind when completing their assigned duties
  • Demonstrate initiative
  • Possess excellent time management skills.
  • Resourcefulness, creativity, and good judgment.
  • Motivation to learn new systems. Detail orientated.
  • Ability to support end users using different technologies.
  • Curiosity from a technology / learner perspective; be a quick learner.
  • Knowledgeable in VBA / Excel macro coding and troubleshooting.
  • Familiar with mobile technology (iOS, Blackberry, Windows 8, Android)
  • What we're offering

  • Pay for performance environment that offers competitive salary and incentives
  • Numerous opportunities for professional growth and development
  • Comprehensive employer paid benefits coverage, including a Health Spending Account
  • Guaranteed retirement income through a defined benefit pension plan
  • Competitive time off
  • Discount programs including Edvantage and Perkopolis
  • Degreed : a digital platform that helps you quickly and easily discover, share, and track ALL kinds of learning resources from courses to videos to articles and more.
  • At Ontario Teachers', diversity is one of our core strengths. We are a globally minded organization and take pride ensuring that the people we hire and the culture we create reflect and celebrate diversity of thought, background and experience.

    Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.

    How to apply

    Are you ready to pursue new challenges and take your career to the next level? Apply today!

    You may be invited to complete a pre-recorded interview as part of the recruitment process. This will take no longer than 10 minutes.

    Note that all individuals employed by Ontario Teachers’ in our Toronto office will be required to provide proof of full vaccination against COVID-19 as a condition of employment.

    We remain committed to an accessible, inclusive and barrier free workplace; written requests for a human rights-based exemption from vaccination will be considered on a case-by-case basis.

    Functional Area :

    Information Technology

    Requisition ID : 4335


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