Customer Service Administrator
Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service?
At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are the largest after-market auto parts provider in North America.
We are looking for positive, goal-driven, car enthusiasts to join our collaborative customer service team who are dedicated to building authentic relationships with our customers.
About the Position :
Our Customer Service Administrator at our Rexdale office will report to the Customer Service Manager and is responsible for responding to customer requests to place orders, determine the availability of parts and prices in a timely and efficient manner.
What we have to offer :
Opportunity to work for the largest after-market auto parts provider in North America
Visibility to career growth opportunities across the entire Advance Auto Parts organization
Access to a robust online training system for personal or leadership development
A rewarding organizational culture through our Team Member recognition program and team lunches
Financial benefits including group RRSP with employer contribution and discounted stock purchase plans
Employee benefits including health and dental after 3 months
What you bring to the team :
You are passionate about customer service It is in your nature to continuously provide exceptional customer service and you’re driven to build long-lasting relationships with customers, peers, management, etc.
You are an efficient problem solver under pressure You can research and handle customer issues as they arise including notifying customers regarding fill discrepancies on must have orders
You are a resourceful multi-tasker You have the ability to check prices and parts availability while speaking with customers and can re-key unknown orders to identify customer names, addresses and any other information for proper billing and shipping
You are a team player You are dedicated to contributing to a collaborative team with a positive and friendly attitude
You are organized and thorough You will maintain the special order file and follow up as necessary for billing invoices not received and proof of delivery to customer, you will maintain records to ensure prompt and accurate reporting and you will document over / short claims for research and resolution
You are reliable You are a self-starter who is dependable in completing tasks, is responsible in dealing with confidential information and contributes to a safe work environment
You are adaptable You can perform accounting duties consisting of credit entry, order entry and direct billing for shipments from other company locations
Required Skills and Experience :
1-3 years of customer service experience is required
Computer knowledge of Microsoft Windows, Excel, Word and Access
Basic knowledge of some accounting procedures
Must be detail oriented and have excellent mathematical skills
Must have well developed interpersonal skills to deal with customers
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, and basis of disability or any other federal, provincial or local protected class.