About the Organization :
Our client provides accredited, online continuing professional development (CPD) to help healthcare practitioners enhance their professional practice and stay at the forefront of the latest evidence and protocols.
Through innovative partnerships, we offer high-quality content, free of charge, to more than 200,000 members in Canada, Australia, Europe, South America, the Middle East & Africa.
This client aspires to accelerate the impact of our global stakeholders by enabling better healthcare decision-making. Since 2001, the client has delivered over 1,200 programs in over 20 therapeutic areas.
Our programs are developed by leading specialists in their field and peer-reviewed by experts at respected institutions.
This client is a full-service online company with design, programming, email, database and project management professional services.
About the Opportunity :
Managerial Accountabilities :
Manage daily IT operations including general technical support (Helpdesk support, tele / video conferences, WebEx meetings, photocopier and fax machines, unified communications systems, etc.
data backup / recovery, vendor management, system monitoring and access control.
Participate in the development, maintenance, and monitoring of compliance of corporate policies, SOPs and standards in the following areas : network and systems security, business continuity, systems / data backup and recovery, computer access control and usage, daily administration and maintenance.
Lead computer system validation lifecycle management activities, including but not limited to the following : plan and conduct system validation projects (e.
g. writing of validation plans, regulatory assessments, requirements specifications, risk analyses, trace matrices, test plans, test scripts, and final reports);
define user training requirements and carryout the training; define and measure compliance to computer system validation lifecycle requirements.
Provide management oversight of network design, systems administration, and helpdesk operations.
Provide management oversight of security infrastructure, internal / external security audits, and compliance to defined security standards and procedures.
Further develop, implement and maintain processes and procedures that will prevent or minimize system downtime, improve management and coordination of staff communication and system recovery activities during downtime, and improve incidence investigation and reporting procedures and timelines.
Investigate IT related incidents in compliance with standard procedures, working with IT staff members and functional groups where required, to determine root cause and provide a detailed documentation trail.
Manage office physical security and alarm system administration.
Provide oversight in the preparation of Business Continuity and Disaster Recovery test scripts and execution of the tests.
Review IT and Web Technology project and technical requirements, develop and oversee project planning, implement and execute project plans (including developmental and change control procedures).
Ensure good IT practices are followed, maintain quality service by training and performance management of staff members, enforcing organizational standards, and continuously improving the effectiveness and efficiency of IT and Web Technology services to the organization.
Stay informed of current security trends and best working practices, providing recommendations and enhancements to continually improve security infrastructure and related processes.
Stay informed of changes in technologies within the computer industry and the clinical research sector and provide recommendations to enhance business continuity and productivity through technical solutions.
Proactively identify technical and procedural problem areas and recommend improvements to the IT team.
Liaise with vendors to determine optimal technologies which will enhance business operations.
ESSENTIAL QUALIFICATIONS :
Minimum 10 years of experience in a senior developer / lead position.
Minimum of a Bachelor’s degree in computer science or similar
Experience in a full-stack development capacity with a Java / HTML technical background.
Extensive experience with WordPress (will be managing a move to WordPress)
Experience in systems validation project management and writing of documentation deliverables.
Experience in Checkpoint Firewall administration and maintenance.
Excellent understanding of Active Directory, supporting of business critical applications including Business Continuity and Disaster Recovery.
Experience in Oracle database administration.
Experience in application server administration including Oracle Java System Web Server, Tomcat 6 / 7, or similar technologies.
Strong organizational and facilitation skills with the ability to adapt and adjust to changing priorities, and to manage, concurrent assignments.
Excellent interpersonal skills, demonstrating the ability to work in a collaborative, team-oriented environment.
Strong analytical and problem-solving skills.
Strong quality-focused, excellence follow-through and attention to detail.
Experience in providing technical support to end users with a focus on customer service skill.
Excellent technical documentation skills, including communication skills, both verbal and written.
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.
For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.