Inside Sales Associate
Vancouver, BC
3d ago

The Role

As a member of our inbound sales team, you’ll be assisting people from all over with furnishing their homes. You’ll be helping people via the phone, email & online chat, ensuring their homes have just what they need to look & feel great.

We’re looking for someone who is looking to grow their sales career, and is motivated by helping customers get what they need.

The Team

Built on the foundation of customer satisfaction, the Sales team strives to provide customers with top-notch service whether it’s over the phone or through email.

With weekly huddles celebrating the previous week’s wins to regular training and coaching, our cohesive team supports each other to achieve the highest level of success while having fun.

What You’ll Do :

  • Maintain minimum closing ratio for calls
  • Provide and keep a high level of customer satisfaction
  • Assist customers by providing accurate product information and website / order info for customers who prefer to place the order online
  • Participate in vendor information sessions
  • Proactively acquires product knowledge by utilizing in-house and online resources
  • Order follow-up to ensure complete and problem-free delivery
  • Completes outbound follow-up sales calls to ensure customer satisfaction
  • Who You Are :

  • Exceptional at selling!
  • Minimum 2 years sales experience
  • Motivated to help customers, and find joy when that is accomplished
  • Experienced with phone sales or call centre environment (ideally)
  • Confident working with MS Office & Excel, and love to learn new technologies
  • Assertive and proactive when addressing customer issues
  • Why work here!

    Based in Burnaby, BC, Cymax Group is one of North America’s largest e-commerce furniture retailers with over 230,000 furniture SKUs - making us a leader in online sales for all items home and office.

    We pride ourselves on our unique culture, consisting of impressive team members from all walks of life working together to contribute to the amazing growth we’ve seen.

    With regular company socials and tons of opportunities to learn, we strive to be the most engaging office in Canada.

    We’re looking to hire talented people (like you!) to join our passionate team that will support you as you continue to advance your career.

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