Shoppers Cannabis Care Co-Op Student
Shoppers Drug Mart
Mississauga, ON, CA
6d ago
source :

Location :

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

Shoppers Cannabis Care Co-op Student Location : Mississauga

Basic Function :

The SCCC Summer Student will assist with day to day operations in all Shoppers Cannabis Care programs.

Nature and Scope :

The SCCC summer student will serve as the medical cannabis patient's primary point of contact, own patient issues from start to finish and will be responsible for end-to-end support for processing medical cannabis orders.

They will answer incoming calls, make outgoing calls, respond to emails and web-based inquiries and other digital platforms from patients and health care professionals nationally across Canada.

This will include general inquiries about products and services and helping patients through their medical journey. They will also process faxes / documents and complete administrative tasks relates to approving patients for medical cannabis.

What will you do :

  • Quickly and effectively assess and resolve challenging situations
  • Effectively learn and use the fulfillment software and available resources to meet the patient's needs
  • Identify gaps in process and areas for potential errors and suggest changes to workflow
  • Understand and adhere fully to Cannabis Act and Health Canada regulations
  • Demonstrate professional integrity and practice within legal requirements and ethical principles
  • What will you need :

  • Working towards a post-secondary education in a related field
  • Previous experience working in a Retail Pharmacy and / or call centre environment is an asset
  • Excellent verbal and written communication skills and ability to effectively communicate with both internal and external stakeholders
  • Ability to work independently and in a team setting
  • Must be comfortable working with Office 365 and SharePoint
  • Strong ability to prioritize work, meet deadlines and manage multiple projects
  • Experience in using Cannabis fulfillment software an asset (training will be provided on specific platform)
  • Maintains high ethical standards
  • Commitment to providing exceptional Patient Support
  • Performance driven and ability to multi-task
  • Why work in a Shoppers Drug Mart store?

    Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand.

    Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through SDMU.

    Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

    Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation's evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.

    Accommodation is available upon request for applicants and colleagues with disabilities.

    In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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