CUSTOMER & IN-SERVICE SUPPORT L3 WESCAM L3 WESCAM Burlington, ON About L3 WESCAM We are an extraordinary company. We develop the most advanced optical systems for global defense and military markets, Homeland Security, Search and Rescue and Airborne law enforcement agencies worldwide.
These systems provide stabilized, high-magnification Electro-optic and Infrared (EO / IR) laser, surveillance and targeting systems for airborne, marine and ground based platforms.
To see more our systems capability in action, click About Joining our Support Team Talent Community We are constantly looking for phenomenal people to join our team but we also understand that timing is everything.
You may not be ready to make a move, but you’re open to exploring your options. We’re planning on growing steadily over the next several years so whether you’re looking now or later we’ll probably have something interesting for you to consider at some point soon.
Joining our talent community for In Service Support / Product Support means we’ll stay in touch, keep you informed on what we’re doing, what’s happening in our industry, and connect from time to time with some new positions we believe you’ll want to hear about.
Just click APPLY and we'll take care of the rest Customer Support at a Glance L3 WESCAM’s Customer Support Group is not your average kind of support team .
We are responsible for ensuring that we deliver a complete ISR (Intelligence Surveillance Reconnaissance) system on time and as specified, with everything the customer requires to ensure it operates as intended.
Our customers may not be customers you have experienced before foreign militaries, search and rescue organizations or other specialized national security agencies that you don’t often hear about.
Often they are on classified missions. Our products are highly sophisticated electro-optical systems that are custom-made to exact specifications.
The kind of people we need to support our customers that use our intelligence / surveillance / reconnaissance systems every day, worldwide, are of an equally high caliber.
Our Customer Support team has many dimensions to it
Subject Matter Expertise We DO NOT Look For We are not seeking candidates with call-centre experience, or typical types of front-
line customer service experience. While we are happy to connect with anyone who would like to learn more about this role, we are limited to moving forward with those who fit more into the categories below : Subject Matter Expertise We DO Look For This depends on a lot of factors but we’ll start with some of the core subject matter expertise we look for in new employees for this truly fascinating team.
Some of this subject matter expertise may have been cultivated from previous work for another military contractor, robotics or sensors-
based organizations. Your area of expertise may include something we need immediately, or later on down the road but at some point in time, we’d like a chance to get to know you a little better.
Skills, Experience and Competencies We Look For While this list is in no particular order - you should be able to identify most of the following from your own experiences
The ability to play a musical instrument is also high on the list we have 7 in-company bands and we’re always looking for a guitar lead or a drummer.
Life at L3 WESCAM This is the most important part. Many companies say that their work is exciting’ or challenging’, or that they work in a fast-
paced environment. Perhaps our definition of those terms is slightly different because we are one of the only companies in the world that produce what we do, have customers like we do, allow our employees to work on the kinds of things we do, and say with certainty that what we do every day directly contributes to protecting lives around the world.
What else can you expect as an L3 WESCAM employee?
Click APPLY to join our Customer Support Group Talent Community By residing our Customer and Product Support Talent Community, you’ll be kept up to date on what L3 WESCAM is working on, new developments in our group, and more information about the team and what it means to work here.
You’ll also be the first to hear about new positions coming up that we hope you might be interested in. As L3-WESCAM is a supplier to several national military and defense agencies, we are bound by the Canadian Controlled Goods Program.
Every L3 employee must be CGP-Certified, of which certification requires extensive background screening that L3 Wescam will manage on your behalf.
CAN Security Clearance Required : NATO Secret
Division L-3 Wescam