Purpose of the position
SMART is helping educators and businesses succeed all over the world. Our technology empowers teachers, students and teams to learn and collaborate in innovative ways, inspiring breakthroughs from improved learning outcomes to moving businesses forward.
The ideal candidate for this senior role will contribute to the growth of SMART’s market-leading portfolio by helping to define the vision and roadmap for new products, and then work cross-departmentally to deliver these new products to our customers.
The role is focused on and requires a strong knowledge of embedded systems, hardware-based products and complementary software-based solutions.
Responsibilities and accountabilities
Lead the strategy, planning and delivery across a cross-functional team to ensure the overall success of SMART’s interactive display and complementary software solutions product portfolio.
Recommend the nature and scope of present and future products by reviewing product requirements, appraising new product ideas and product changes, and ensuring alignment with SMART’s company objectives and mission.
Own and deliver regular communication on product performance report success and challenges and adjust the vision / product roadmap as needed.
This includes a synthesis and deep understanding of customer issues, product profitability, channel dynamics and market and technology trends.
Contribute to the analysis, prioritization, and balancing of new product investment opportunities for hardware and software solutions at SMART, considering the entire product portfolio.
Understand and advocate for customers' needs and desires by skillfully utilizing research, market information and direct customer engagement.
Represent the customer within the development process, as well as maintain and prioritize the product backlog.
Develop business cases and go-to-market strategies for new products, features and business opportunities that improve profitability.
In bringing products to market, work closely with UX, product development engineers, product marketing and other product managers.
Collaborate across all internal stakeholders and business teams to evangelize proposed solutions, gain insight, feedback and buy-in.
Understand and apply knowledge of market competition to enhance and strengthen SMART’s product portfolio.
Own development of clear product positioning, demonstration collateral, and the go to market strategies for each solution set.
Determine product life span and own the end-of-life decisions for products already in market.
Education and work experience
5+ years’ working in product management
Bachelor’s degree, preferably in software, engineering, marketing or business.
Work experience in the high-tech product development sector, preferably in developing and delivery embedded system solutions (ideally Android-based systems), hardware product development and manufacturing (ideally in the display and interactive display technology sector), and delivering technical solutions to the educational sector and / or corporate and business segments.
Worked in Agile Scrum as the software product owner as well as being familiar with the Waterfall methodology used in hardware development.
Familiarity with Microsoft Azure DevOps and road-mapping software tools.
Experience in working with 3rd party software suppliers and vendors.
Combined strengths in technical knowledge / skills and business acumen.
Demonstrated outstanding customer centricity and engagement skills.
Ability to define and manage the range of processes associated with new product development and launch, and gain buy in across teams.
Exceptional communication, negotiating and relationship building skills both with internal and external stakeholders.
Strong analytical skills and superior attention to detail.
Perseveres and works through challenges to achieve success.
Action oriented, and able to execute complex programs independently.
Ability to motivate and inspire others to collaborate effectively.
Background in Educational Technology (EdTech) a plus.
Supervision provided and received
This position has no direct reports.
Hybrid remote / office based role, fast-paced work environment.
You will be expected to work within that environment while still delivering on your own job objectives. We expect that you will contribute not only to your own projects but also to those of the broader group.
Able to travel internationally (up to 20%)