Group benefits - Service representative
Toronto, Canada
1d ago

Desjardins values diversity and equity in the workforce and is committed to meeting the needs of people with disabilities by adapting the recruitment process, as needed.

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-07You drive results by reviewing special requests and helping promote and sell products and services based on client needs and your unit’s business objectives and strategies.

You help analyze member-client needs and develop and implement personalized solutions. You ensure member-client satisfaction and service quality in accordance with the organization’s standards and procedures.

Interpersonal savvy is therefore essential.

General Information on the Position

The person in this position is responsible for a dedicated territory and the related objectives

Main responsibilities

Handle groups greater than 50 employees

Support assigned clients in terms of managing and administrating group insurance plans

Establish and maintain client relationships by identifying current tor potential needs and promoting client retention

Advise various partners, stakeholders or clients with regards to the products, services or solutions offered and ensure their satisfaction

Analyze and respond to clients needs, process requests and ensure required follow ups

Analyze and respond to clients with regards to products and solutions offered

Collect, organize and analyze information when adding or modifying plans.

Other working conditions

Have a valid driver's license and access to a vehicle for travel

Work place : Currently regular telework because of the pandemic. Position located in Toronto. The work arrangement for the position is hybrid work #LI-Hybrid

Number of job available : 1


College diploma in a related field

A minimum of three years of relevant experience, including two years of Group Insurance

Experience handling large groups with 50+ members

Experience with hospitals or public sector (an asset)

Please note that other combinations of qualifications and relevant experience may be considered

GBA / CEBS (an asset)

Specific knowledge

Knowledge of distribution network

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Drive results, Interpersonal Savvy

Work Location

95 St-Clair Avenue West Toronto

Job Family

Member / client sales and service (FG)

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