CCTV Installations Manager
G4S
Mississauga, CA
1d ago

Job Introduction

GENERAL PURPOSE AND FUNCTION :

The Installations Manager will be responsible for taking a technology project from the sales representative and see it through to completion to the satisfaction of both the client and the key metrics (profitability, timeline ) as defined by G4S.

Will be responsible for managing the internal processes, executing and reporting on the status of Installation projects to the Director of Operations.

The Installations Manager will be responsible for managing the relationship between G4S and its sub-contracted partners in conjunction with the Director of Operations

The Installations Manager will be responsible for the installation technicians; the quality of their work, the scheduling and timeliness of their work and client satisfaction with their work

The Installations Manager will be responsible to stage equipment and ensure that both the client, the site and the product is prepared for the project

The Installation Manager will be responsible to ensure that the project completion documentation and reporting is completed per G4S standards and timelines.

Will be responsible for resolving customer service issues in partnership with the Director of Operations

Continually maintains and promotes a professional image of the Company

Main Responsibilities

SPECIFIC DUTIES PERFORMED AND ESSENTIAL FUNCTIONS :

Priority

Specific Task or Responsibility

Receive installation projects from sales and coordinate equipment, manpower and client expectations to ensure a successful installation and completion

Ensure updates are provided for invoicing

Ensure adequate inventory for installation tech to complete project. When possible stage the equipment in our project room.

Work with the Service Coordinator to manage and dispatch service and installation technicians to perform work (email or phone) and ensure there is adequate follow up to clients to remind and confirm appointments

Ensure technician is confirming service call with client (reminder)

Review work orders to determine if time and material resources adequately match the project.

Manage sub-contractor base and report any issues with subcontractors

Director of Operations

Support the efforts of the Service Coordinator by assisting with coordinating labour when required

The Ideal Candidate

BASIC REQUIREMENTS A CANDIDATE MUST HAVE IN ORDER TO BE HIRED : Formal Education, Licenses and Certifications Required :

  • Post-Secondary Education in a relevant field of study (Experience Trumps Education)
  • Minimum 6-10 years work-related experience in an Installations Management Role in the Security Industry (equivalent experience will be considered)

    Basic IT and structured cabling experience would be a definite asset

    Demonstrated experience in project management, continuous business process improvement

    Must possess a valid driver’s license and clean driver’s abstract

    Intermediate proficiency with Excel and Word

    Exceptional verbal communication and written skills

    Staying current on the entire line of security solutions provided by G4S Canada

    III. OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION :

    Prior security-related Installations management experience is mandatory

    Project management experience

    Bilingualism, French / English would be an asset

    About The Company

    G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

    G4S est un employeur inclusif et équitable, en encourageant les candidatures de femmes qualifiées et les hommes y compris les personnes handicapées, les membres des minorités visibles et les personnes autochtones.

    Package Description

    CCTV Installations Manager

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