Inside Sale - Service & Parts
thyssenkrupp Industrial Solutions (Canada), Inc.
Calgary
18d ago
  • thyssenkrupp Industrial Solutions offers a full range of turnkey engineered solutions for the design, manufacture and construction of processing plants for the fertilizer and chemical industries;
  • industrial plants and equipment for the mining, minerals and cement industries; aerospace and automotive body and power train assembly systems;
  • and support and services to the naval marine industry. Through its Process and Resource Technologies, System Engineering and Marine Systems business units, Industrial Solutions partners with clients to provide solution packages that are optimally customized to their individual needs.

    Your responsibilities

    The Inside Sales position focuses on providing all inside tkIS Canada support to selling parts and services in Canada. The person in this position is responsible for supporting the service portfolio, including product portfolio from all SER Operating Units being Spare Parts, Revamps, Shop / Field Services and Asset Management.

    The Inside Sales representative will interact with Vendors, Customers, Procurement, Account Managers, Engineering amongst others to achieve the goals.

  • Responding to incoming RFQs from customers in a professional manner
  • Communicates with Customer, Vendors and other colleagues in a professional manner relevant to estimations and quotes.
  • Opening and closing Sales orders within SAP P20 system
  • Maintaining electronic copies of job documentation in the common drive, including customer PO, Vendor PO, Invoices and shipping documents
  • Communicating with Engineering and Service Technical support for information relevant to customer’s RFQ
  • Communicating with PSM on Purchase Requisitions after receiving the orders from customers
  • Reviewing Purchase Orders from customers and processing the acceptance based on order value, complexity and risk profile
  • Reviewing job completion documentation (i.e vendor Purchase Orders, shipping documents, job deliverables, QA / QC documentation) and inform CPM for immediate customer invoicing
  • Forecast and communicate job completion expectations per month, keeping completion dates updated in SAP P20
  • Coordinates freight / shipments as per PO Incoterms stipulations and the PSM team
  • Works in collaboration with department management as well as all colleagues within tkIS
  • Other after sales parts and service coordination work, as required
  • Provides input and maintains all customer business / technical / outage activities, leads, opportunities and results in CRM (MS Dynamics 365)
  • Participate and meet with required parties (internal / external), as required
  • Adhere and comply with all tk procedures and policies, in particular Code of Ethics and Corporate Compliance
  • Your profile

    Required Experience / Knowledge / Skills and Education

  • Bachelor’s degree or equivalent experience in technical field
  • Superior computer skills
  • 3 or more years of technical inside sales roles
  • Must be motivated, be a self-starter and driven by business hunting mindset
  • Excellent verbal and written communication skills
  • Organization and time management skills to succeed in a fast paced environment
  • Preferred Experience / Knowledge / Skills and Education

  • BS in Mechanical Engineering preferred
  • Experience with end users within Oil Sands mining is highly desirable
  • Experience with SAP ERP systems
  • Other Qualifications

  • Strong communicator and presentation skills
  • High integrity and high credibility
  • Service mindset and customer focus
  • Work Conditions

  • This person in this position shall be located in Calgary - AB
  • Your responsibilities

    The Inside Sales position focuses on providing all inside tkIS Canada support to selling parts and services in Canada. The person in this position is responsible for supporting the service portfolio, including product portfolio from all SER Operating Units being Spare Parts, Revamps, Shop / Field Services and Asset Management.

    The Inside Sales representative will interact with Vendors, Customers, Procurement, Account Managers, Engineering amongst others to achieve the goals.

  • Responding to incoming RFQs from customers in a professional manner
  • Communicates with Customer, Vendors and other colleagues in a professional manner relevant to estimations and quotes.
  • Opening and closing Sales orders within SAP P20 system
  • Maintaining electronic copies of job documentation in the common drive, including customer PO, Vendor PO, Invoices and shipping documents
  • Communicating with Engineering and Service Technical support for information relevant to customer’s RFQ
  • Communicating with PSM on Purchase Requisitions after receiving the orders from customers
  • Reviewing Purchase Orders from customers and processing the acceptance based on order value, complexity and risk profile
  • Reviewing job completion documentation (i.e vendor Purchase Orders, shipping documents, job deliverables, QA / QC documentation) and inform CPM for immediate customer invoicing
  • Forecast and communicate job completion expectations per month, keeping completion dates updated in SAP P20
  • Coordinates freight / shipments as per PO Incoterms stipulations and the PSM team
  • Works in collaboration with department management as well as all colleagues within tkIS
  • Other after sales parts and service coordination work, as required
  • Provides input and maintains all customer business / technical / outage activities, leads, opportunities and results in CRM (MS Dynamics 365)
  • Participate and meet with required parties (internal / external), as required
  • Adhere and comply with all tk procedures and policies, in particular Code of Ethics and Corporate Compliance
  • Your profile

    Required Experience / Knowledge / Skills and Education

  • Bachelor’s degree or equivalent experience in technical field
  • Superior computer skills
  • 3 or more years of technical inside sales roles
  • Must be motivated, be a self-starter and driven by business hunting mindset
  • Excellent verbal and written communication skills
  • Organization and time management skills to succeed in a fast paced environment
  • Preferred Experience / Knowledge / Skills and Education

  • BS in Mechanical Engineering preferred
  • Experience with end users within Oil Sands mining is highly desirable
  • Experience with SAP ERP systems
  • Other Qualifications

  • Strong communicator and presentation skills
  • High integrity and high credibility
  • Service mindset and customer focus
  • Work Conditions

  • This person in this position shall be located in Calgary - AB
  • Our offer to you

    We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

    Our offer to you

    We work together closely and respect each other, for over 200 years now and up till today. If that is just as important to you as it is to us, apply now!

    thyssenkrupp Industrial Solutions (Canada), Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

    Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us directly.

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