IT Technology Analyst
Alida
Toronto
6d ago

About Us : Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them.

Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences.

Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships.

We are deeply committed to the success of our rich culture and ensure that we always have fun and remain true to our values, Bold, Empathetic, Curious and Authentic .

Follow us at and engage with us on social media alidaCXM. Role Description We are looking for an IT Technology Analyst that will guide the future growth of Alida’s IT Infrastructure.

This role will beinvolved in determining and prioritizing the future Corporate IT requirements, and building the roadmap to help achieve ourgoals.

Our mandate involves multiple disciplines- Security / Audit Infrastructure, Network Infrastructure (IPSec Tunnels, SSL VPN),Cloud Infrastructure (AWS, VSphere and Storage), Corporate Hardware (Servers / Mobile / Desktops) and Business Applicationmanagement- all on a global scale.

The successful candidate will be able to conceptualize and model the tech stack, and workcollaboratively with a team of subject matter experts to strategically design the future state that will allow Alida to scale and meet the growing IT demands.

Responsibilities :

  • Collaborate with all levels in the organization to understand complex business problems and objectives, and document the requirements in the form of Epics, User stories, process diagrams, etc.
  • Develop a strategic and prioritized roadmap to deliver incremental improvements and desired outcomes.
  • Collaborate with SMEs to design simple solutions, leveraging analysis skills,and experience with Cloud technologies
  • Identify opportunities and requirements for technology innovation within our AWS environment
  • Build models (process maps, system diagrams) that will help everyone understand the current state, and the path to solving needs / problems through better design
  • Develop a governance model to maintain the integrity of Alida’s IT Infrastructure- review the impact of new requirements- reviewing system changes, new platform / technologies, and integration points to ensure efficiency and performance
  • Develop, enhance, and maintain established process and procedures for IT Services
  • About You :

  • 5+ years experience in IT- specific expertise with Cloud technologies (SaaS, IaaS, PaaS), virtualization, internet security protocols, systems integration, automation, storage, and networking
  • Familiarity with Agile development methodologies
  • Experience working with small to medium sized Enterprise, particularly with the transition from on-prem to all
  • Cloud
  • Knowledge of SSO, SAML 2.0, OIDC, SCIM, JIT and how they relate to application access and user
  • provisioning / deprovisioning
  • University degree in Computer Science / Information Systems or equivalent professional experience
  • Experience with Data Warehousing, Governance programs, System architecture a plus
  • Strong teamwork and communication skills a must!
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