Conference Services Manager
Fairmont Hotels & Resorts
Jasper Park Lodge, Jasper, Canada
3d ago

Summary of Responsibilities :

Reporting to the Director of Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, engaging and friendly service
  • Follow departmental policies, procedures and service standards
  • Review, coordinate and manage Special Events / Group / Wedding / Signature Events (SEGWS) as assigned by the Director of Conference Services by communicating between the client and the hotel throughout the preplanning and execution phases
  • Manage and execute the terms of the contract for the SEGWS as outlined by the sales manager and Fairmont Hotels & Resorts standards
  • Conduct pre-planning sites and assist in the sales process where required
  • Establish a close working relationship with clients and Fairmont Hotels & Resorts colleagues
  • Responsible for the successful outcome of SEGWS from pre-arrival through to post-departure
  • Monitor and manage guest room pick up through timely follow-up with conveners and enforcement of contract cut-off dates
  • Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences / activities
  • Efficiently use function space to maximize revenues while minimize space usage
  • Communicate all details of assigned SEGWS to all departments in a professional, thorough and timely manner by using Conference Resumes, Event Orders and internal correspondence effectively
  • Work closely with the client and hotel departments throughout the duration of the SEGWS by being available to assist the client and hotel departments at the appropriate times
  • Maintain a high level of service by continually providing accurate and timely information and feedback to all departments
  • Accurately forecast Banquet revenue, covers and average checks
  • Maintain the integrity of Sales & Catering at all times
  • Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
  • Follow all safety and sanitation policies
  • Other duties as assigned
  • Qualifications :

  • 2 years related experience in a conventions and / or similar management position at a hotel an asset
  • Previous leadership experience in a similar environment required
  • Degree or diploma in Hotel Administration from a recognized University / College / Polytechnic Institute an asset.
  • Strong culinary and beverage knowledge and interest
  • Knowledge and understanding of the Hotel guest room inventory an asset
  • Proven ability to plan and organize SEGWS effectively, with an accurate sense of detail
  • Assertive, professional and positive with a proven ability to develop and lead in a team environment
  • Understanding of computers and applications with a strong working knowledge of Sales & Catering, Microsoft Window applications required
  • Proven leadership and staff development skills with good decision making ability
  • Excellent communication and organizational skills required
  • Strong interpersonal and problem solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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