Senior Banking Customer Service Officer (6 Month Term)
Canadian Western Bank Group
Victoria , BC
30d ago

Position Classification Full Time Closing Date 25-Jun-2018

SENIOR BANKING CUSTOMER SERVICE OFFICER

Integrity. Accountability. Respect. Common sense. Caring.

CWB Financial Group (CWB) is not your typical bank we take a deeply personalized approach to our business and in our core values.

Taking the time to understand our clients’ goals and aspirations allows us to use a full-picture view in the type of support, guidance and service needed to help them cultivate a successful financial future.

Our employees are more than just numbers we are proud of the welcoming and open culture that invests in our people. Senior Banking Customer Service Officers are the face of CWB and we rely on them to deliver our best every day.

Help clients with their day-to-day banking needs and become the source of information for where clients’ money is going and what it is doing.

Do you want to work for a company that equips you with what you need to be successful in providing solutions that go beyond your average customer service?

Be what you want to be with CWB Financial Group.

Here is a glimpse into what your career could look like with us!

How you’ll spend your time :

  • Exploring your people side while truly connecting with clients and transforming their banking experience into something memorable, rewarding and financially satisfying.
  • Proactively identifying client needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.
  • Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries and interactions.
  • Exercising your financial smarts helping clients understand banking products in a way that promotes enthusiasm and true comprehension.
  • Learning and expanding your knowledge in a way that contributes to your branch’s success.
  • Spreading positive vibes and contributing to a team atmosphere you’re proud to be a part of.
  • This career may be for you if :

  • You are all about people. Be it your clients or your colleagues you like communicating and connecting with others to provide solutions and build real, lasting relationships.
  • You’re able to see the bigger picture. Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.
  • You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.
  • Being accountable and taking ownership of your actions and their results is something you pride yourself on.
  • You’re very detail oriented. Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment.
  • You’re a self-starter who has spent at least one year in a banking environment. You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money.
  • You’re computer savvy enough to move around MS Office Suite and other programs with ease.
  • What you will get from us :

  • The opportunity to make a difference - our culture thrives on idea-sharing, collaboration and the ability to create impact.
  • Rewarding, enterprising and engaging atmosphere where you will be able to see your contributions at work.
  • Understanding balance : We know our people have places to go, people to see and good times to have when they’re not at work and we support that.
  • An award-winning benefits packages that includes 100% company-funded health coverage (dental, vision and prescriptions), health care spending account, a flexible wellness program and cwbalance day (extra day off with pay!).
  • The majority of our branches enjoy a Monday-Friday day time schedule.
  • Our commitment to your success and development : On-going career conversations and personalized professional growth opportunities.
  • Competitive salary
  • Continual learning opportunities and professional development training to grow your talent and realize your aspirations and potential.
  • Diversity :

    CWB Financial Group is an equal opportunity employer. We are motivated by the new perspectives diversity can bring to our workforce.

    Inclusion and advocacy for a diverse organization can bring excellence at all levels of our business. Regardless of race, religion, color, gender, sexual orientation, age, disability or any other factors unrelated to job performance, we are looking for difference makers.

    We are committed to providing equitable treatment to all employees and job applicants.

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