IT Systems Analyst
Seaspan ULC - North Vancouver, BC
4d ago

Duties / Accountabilities

  • Ensure business operational excellence by working independently or with other teams such as the vendor to resolve production issues, identify trends or root-cause behaviours for recurring application issues or integration errors.
  • Consistently provide exceptional end-user support by maintaining superior service levels and strong relationships through incident resolution, administration functions such as : security changes and batch uploads, request prioritization and delivery, system user training and process change management.
  • Preform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software etc.
  • Actively and regularly develop artifacts such as Incident Reports, and Troubleshooting Knowledge Articles.
  • Provide emergency production support; liaising with end users, other IT teams and vendors to troubleshoot and provide solutions.
  • For basic or out-of-the box system changes, work with users and vendors to clarify and document requirements using techniques such as interviews, site visits, process analysis, and proactively make solution recommendations.
  • Liaise with appropriate individuals for project testing including : development of test scripts, compile test completion metrics for test script execution.
  • Demonstrate quality excellence in the execution and documentation of work showing a balance of technical and business knowledge, and communication with end users.
  • Participate in the rollout of process improvements; proactively identify and make suggestions for new improvements.
  • Education and Experience

  • A Bachelor’s degree in Computer Science, Business Administration or completion of a Post-secondary Diploma in Computer Science.
  • A minimum of 1-3 year related work experience (systems analysis, application development and support, operations support, service desk).
  • Preference for experience in both on-premise and SaaS applications development
  • Skills, Knowledge and Required Competencies

  • Demonstrated ability to lead others and foster a friendly, team-oriented workplace.
  • A passion for service excellence and business enablement, proven ability to deliver on work products that provide measureable business benefit.
  • A developing understanding of how the business works, and continually develops business acumen through learning and training.
  • A developing understanding of troubleshooting principles, methodologies, and issue resolution techniques.
  • Working technical knowledge of programming languages and relational databases, such as .Net, Java, C#, SharePoint, Oracle and SQL Server.
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