IT Business Relationship Manager - Commercial, Marketing & Innovation
IPEX Management Inc.
Oakville, Ontario, Canada
5d ago


IPEX is the leading manufacturer and supplier of thermoplastic piping systems in North America, offering a comprehensive range of thermoplastic materials, products and accessories for municipal, industrial, commercial and residential markets.

This includes systems that convey water, chemicals and gases, to conduit that carries power and data cabling. The IPEX companies are part of Aliaxis, a global leader in piping systems.

Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of people like you.

We are looking for motivated, passionate and dynamic candidate who can execute our strategy, innovators who want to push-

forward thinking and IT professionals who want to build the next generation of technology to enable our business operations and make life flow.

When you invest in us, we invest in you.

As the Business Partner Manager, you will be the primary point of contact and link between the key stakeholders in the Commercial, Marketing, Innovation and IT at the executive level.

You will act as a counsellor and advisor within the business to ensure successful introduction of new solutions, technologies, and applications to enable business processes.

The successful candidate will promote collaboration across the IT service delivery teams and other Business Partner Managers to provide first class IT services to the business as a ONE IT organization.

As a people manager, you will manage the IT team for the area, supports an environment that attracts, retains and grows IT talent to ensure seamless succession and growth for the department.

In addition to the Business Partner Lead responsibilities, the candidate in this role will also be responsible for providing their own Business Analysis expertise to business-

critical projects and ensure alignment with the global enterprise architecture framework.

Principal Responsibilities

  • Act as Single Point of Contact and be the face of IT to the business in his or her assigned domain.
  • Partner with business leadership and other key stakeholders to define opportunities, identify and prioritize projects based on predefined criteria.
  • Responsible for resource allocation, leveraging the capability of people, software systems & business processes.
  • Proactively manage stakeholders’ expectations to prevent conflict from arising. Address, escalate and resolve any areas of concern ensuring that conflicts are mitigated within the organization.
  • Manage IT budgets and priorities, ensuring that they are aligned to the global objectives.
  • Support an environment that attracts, retains and grows IT talent to ensure seamless succession and growth for the department.
  • In that view, lead a people development program for his / her team aiming at fostering an engaged and collaborative workforce.

  • Measure user satisfaction on a regular basis and adjust roadmap to support customer-centric business.
  • Has critical leadership role focused on aligning regional / divisional objectives to those of the global organization.
  • Responsible to convert the existing legacy application landscape into a sustainable normalized one
  • Coordinate with functional leads to ensure successful deployment of projects.
  • Provide alignment and oversight for system development, architecture and program management of all business application development, maintenance, and changes.
  • Requirements

  • Bachelor’s degree in Business, Engineering, Computer Science or related field.
  • 8-10 years of experience combining work within a business function (Mfg., Supply Chain, Distribution, Commercial, Marketing, Engineering) with Business Analysis or business process improvement activity required.
  • 5+ years of engagement management, IT business consulting or account management required.
  • Experience with general IT applications and infrastructure environment, CRMs, PIMs, Marketing Automation, customer facing solutions (E-
  • commerce, mobility), Data Warehouse a plus.

  • Experience within an industrial environment, heavy manufacturing or other related business.
  • Ability to convey technical information and business impact to non-technical clients.
  • Ability to interact with and to develop relationships with a diverse group of client personnel ranging from senior executives (mainly) to middle managers to individual contributors.
  • Excellent analytic, interpersonal and communication skills to influence and engage colleagues (global / regional), along with a broad understanding of the businesses they support.
  • Must be a well-organized individual, capable of managing multiple priorities simultaneously.
  • Must be resilient, possess a positive attitude and be able to manage customer issues and escalations in a calm and supportive manner.
  • Must be creative, detail oriented and capable of balancing the big picture with meeting the day-to-day needs of the organization.
  • Exceptional written, verbal and presentation skills, able to manage interactions at all levels of business.
  • Must possess a passion for customer excellence.
  • Apply
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