Collections Supervisor
Miller Thomson LLP
Markham, ON LRC, CAN
2d ago


We are seeking a Collections Supervisor to join our Collections Team,reporting to our Collections Manager. The Collections Supervisor will be responsible for contacting clients and lawyers in an assigned group ("Portfolio") to collect outstanding Accounts Receivables and monitor aged Work-In-Progress.

They will also be responsible for identifying problems and developing solutions with respect to delinquent accounts as well as being responsible for implementing and monitoring the firm’s billing and collection policies.

Impeccable client service is essential to this role.

Key responsibilities :

  • Collection of outstanding accounts receivable for assigned portfolio and to monitor aged WIP.
  • Contacting clients for payment of outstanding accounts.
  • Providing support to, and liaising with, the Billing or Responsible lawyer with respect to the collections of receivables owing by that lawyer’s clients.
  • Identifying problems and developing solutions with respect to delinquent accounts.
  • Maintaining collections database and reporting on results of collections efforts.
  • Monitoring and implementing the firm’s billing and collection policies and procedures
  • Issuing monthly account statements to clients. Responding to incoming calls and client inquiries.
  • Conducting inquiries on client credit risk / worthiness.
  • Account reconciliations, client billing and payment histories.
  • Ad hoc projects and other duties as assigned.
  • What you'll bring :

  • Post-secondary education in a related field along with 3-5 years collections experience required.
  • Professional designation is an asset.
  • Experience working in a professional services environment is preferred.
  • Proven success in working in a fast-paced environment.
  • Excellent customer service and interpersonal skills
  • Proven success in fostering positive relationships with client groups.
  • Ability to effectively manage multiple priorities with constant interruptions.
  • Effective communication skills; including excellent listening skills and proven negotiating skills.
  • Bilingual (French and English), spoken and written an asset
  • Attention to detail and ability to quickly identify problems and provide solutions.
  • Proficiency in Microsoft office, particularly Excel and Word. Experience with Aderant considered an asset.
  • What we offer :

    We believe in the importance of a Total Compensation package, ensuring our mix of salary, benefits and perks are competitive within the market as well as a work-life balance. We offer :

  • A comprehensive Benefits package that includes Health, Dental and Vision Care, Employee Assistance Program, Life Insurance, Short Term and Long Term Disability Insurance, 3+ Weeks’ Vacation and 10 Personal Days;
  • A Diverse and Inclusive Workplace;
  • A Firm matching Group Retirement Savings plan and TFSA;
  • Childcare, eldercare and family resources to support you and your family;
  • A wellness reimbursement program to foster employee wellbeing as well as a perks program through Perkopolis;
  • Professional development opportunities through MT Learn;
  • Flexible working options;
  • Special appreciation events / celebrations;
  • Charitable savings programs.
  • Who we are :

    Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with offices located in Vancouver, Calgary, Edmonton, Regina, Saskatoon, London, Kitchener-Waterloo, Guelph, Toronto, Markham, Vaughan and Montréal.

    Our consistent ability to provide practical, creative and cost-effective advice, combined with an unyielding service commitment to our clients and a strong dedication to our lawyers, staff and the communities in which we practice, gives us a unique position in the Canadian legal industry.

    Miller Thomson LLP is an equal opportunity employer and is committed to diversity, inclusion, and accessibility.

    While we thank all applicants for their interest, due to the high volume of applications we receive, we are unable to respond to queries individually and only those selected for an interview will be contacted.

    No phone calls or agencies please.

    Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.

    If you require an accommodation, please inform our Talent department of the nature of accommodation that you may require, to ensure your equal participation.


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