MAC Retail Manager
Calgary, Alberta
6d ago

Position Summary :

Responsible for the overall operation of their Store / Counter comprising business planning, leadership and development and operational excellence.

Key Responsibilities :

Business Planning (Executes with Excellence and Demonstrates Learning Agility)

Creates and implements a flexible business plan to achieve all sales and customer services targets leveraging and incorporating : all Brand sales, marketing, education, CRM, Visual Merchandising assets, tools and resources

Utilizes local insights (consumer transactions / demographic profiles, competitor activity) to drive granular growth through local relevance

Superior knowledge of latest beauty, lifestyle and consumer shopping trends (both brick and mortar and online) to deliver a high touch consumer journey across all channels

Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty

Identifying merchandise assortment opportunities and issues

The creation of impactful on-counter animation on an ongoing basis to create excitement and attract new customers

Effective target setting, tracking performance against target throughout the day, week and month to ensure a timely action plan to address any sales deficit

Optimizes staff scheduling in line with fluctuating customer traffic ensuring relevance to local consumer base

Collaborates with other departments in the department store or for freestanding stores other local stores / businesses (fashion, bridal, non-competing sister brands) to recruit new customers

Collaborates with corporate business partners ( Field Executives, Head Office) to ensure regular business updates

Leadership and Development (Develops Talent & Capabilities, Aligns & Engages the Team in the Vision)

Recruits new team members with the skills and behaviors required to achieve sales and customer service targets

Manages time effectively, establishes priorities and delegates effectively to meet goals and objectives

Sets clear accountabilities for Store / Counter Management Team to ensure alignment on how the management team will work together to lead and develop the team

Conducts regular formal / informal meetings with each team member to discuss and provide coaching on performance goals, opportunities, challenges and development needs

Plans and executes daily, weekly and monthly briefings with the team to cover brand updates, performance to goals, consumer insights, competitor activity, beauty industry trends and news

Recognizes and celebrates success

Creates and maintains an environment of open and positive communication, professionalism and creativity at all times

Performs thorough and timely staff reviews and initiates increases, promotions, disciplinary action and terminations, as directed, with Field Executive and Human Resources approval

Adopts an open and honest approach emphasizing fairness and integrity

Operations (Executes with Excellence)

Completes all store / counter HR administration and sales reporting on time and to a high standard

Communicates all schedules on a timely basis

Ensures compliance with attendance and timekeeping, grooming and merchandising standards

Prepares, coordinates and ensures a complete and accurate physical inventory as required

Executes all visual merchandising updates to align with the marketing calendar, window changes, primary / secondary table set-ups, new launch displays, signage placement etc.

Freestanding stores only

Controls all store expenses within budget guidelines

Manages cash loss prevention procedures and established security policies

Prepares, coordinates and ensures a complete and accurate cycle count and physical inventory as required

Ensures all Store Operations procedures are adhered to

Customer Service (Builds Collaborative Relationships)

Ensures that each customer receives a personalized high touch experience

Resolves internal and external Customer issues and requests, in an efficient and timely manner

Ensures that the store / mall management team are aligned and engaged in the brand’s strategy and key business focuses / events

Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders

Treats others with dignity and respect


A minimum grade 12 education

College degree preferred

Cosmetic experience preferred

Ability to work in a fast paced environment including evenings and weekends.

Professional demeanor and ability to be flexible and handle change in a positive manner

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