Learning and Development Coordinator
Douglas College
New Westminster, BC, CA
6d ago

Work Arrangements

This temporary, full-time (35 hours per week) position is available October 15, 2018 to January 31, 2020.

Regular hours of work are 8 : 30 am to 4 : 30 pm, Monday to Friday; however occasional evening hours will be required.

Occasional travel between campuses will be required.

What Douglas Offers

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms.

It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.

The Role

As a member of the HR department and reporting to the Manager, Employee Development and Success (EDS), this role is key to the efficient execution of the objectives and deliverables of the Manager, EDS position, the HR Department and related College priorities as they pertain to employee development.

The Learning & Development Coordinator will take initiative and apply their experience, skills and knowledge of Human Resources, learning services, employee development, administrative assistance, customer service, quality, and project skills to provide the necessary, client-

centered, day to day coordination and support for the timely execution of all employee development priorities, current and future.

This position will be required to maintain and improve on current learning and development support services, while also assisting with the development and the coordination for communication, organization, delivery and logistical support for new learning services and projects.

This position will perform specialized learning and development administrative work and will be expected to demonstrate learning and development acumen that involves knowledge of and experience with the application of adult learning theory and practice.

Responsibilities

1. Coordinate and administer L&D databases and LMS, eLearning software and apply other learning and development related technical knowledge to current and future requirements a.

Create, administer, maintain, edit and update all employee development website pages (current and future) b.Coordinate and administer Douglas College Sitecore registration database including the Employee Development calendar, coordination of registration, campus-

wide monthly elevator posters (both campuses), registration lists, waiting lists and sign-in sheets, room bookings and related logistics and communication as directed and approved by Manager, EDSc.

Navigate, administer, coordinate and troubleshoot all learning and development related software applications, and related courseware, including functionality and content, such as but not limited to Halogen (e360, eAppraisal, eLearning modules), SkillSoft e-

learning website, Frame & Associates online courses, and other LMS and e-learning applications.d.Apply expertise in the set-

up, input, tracking, monitoring, reporting and troubleshooting of multiple employee development databases for statistical data analysis and reporting related to employee development and performance managemente.

Design, develop and coordinate and make recommendations for the ED websites including edit content, updates and changes, troubleshoot problems and communicate with CEIT and MCO as required

2. Participate and contribute fully in ED discussions to organize, coordinate and administer ED events and activitiesa.Plan, organize and deliver logistics of college-

wide events and employee development services such as but not limited to, the President’s Recognition events, Retirement Dinner, College-

wide PD Day, workshops, programs, seminars and information sessions. b.Build relationships with and work within the broader college administrative community and organize / participate in related committees and projects as appropriately assigned.

c.Perform point of contact responsibilities for presenters and facilitators who deliver learning events for Douglas College and assist facilitators with support before, during and after workshop / training programs d.

Prepare and order materials for learning events, track and manage inventory suppliese.Administer and coordinate attendance, effectiveness and course completion tracking and reportingf.

Provide ongoing coordination and administration for activities including coordinate the appointments of facilitators and other external vendors, organize workshop materials, oversee organizational details, ordering, tracking and return borrowed materialsg.

Coordinate recognition and appreciation awards with external vendors and suppliers

3. Coordinate the promotion and communication of Employee Development activities and events.a.Design , develop and coordinate and make recommendations for the production and distribution all employee development communication and promotional materials in all forms electronic or otherwise, and collaborate with CEIT, MCO and external vendors as required, to ensure effective communication college-

wide and deadlines are metb.Ensure ED activities and initiatives are effectively communicated to the College and external community by creating and distributing communication documents and information, using and maintaining mailing lists and electronic communication networks

4. Coordinate and administer quality metrics, statistical data, records maintenance, budget tracking and reportinga.Establish and maintain manual and electronic systems and procedures to monitor ED activities including design procedures, record-

keeping, attendance tracking, compiling statistics and producing reports, that align with and provide information directly related to ED metrics b.

Coordinate internal benchmarking surveys and reporting toolsc.Administer and coordinate electronic needs assessments and other ED related surveys and questionnaires, and prepare reports for analysis by Manager EDSd.

Coordinate, administer and process PO requisitions, invoice payments, contracts, and track multiple budget line expenses, review monthly budget reports and enter relevant data into spreadsheet in preparation for Manager EDSe.

Liaise and collaborate with research and budget-related departments such as Finance, Institutional Research, etc., to support the production and reporting of quality ED data and information

5. Provide general administration, logistical, clerical support for employee development and perform other related dutiesa.

Make recommendations to Manager EDS for quality improvements that support effective delivery, communication and management of all ED services and programsb.

Fully performs the role as a member of the HR department team, providing general support as requiredc.Provides customer service, answers questions from all employee groups and external agencies and suppliers regarding ED services, provide advice and direction as required d.

Schedules appointments and meetings as requested e.Organize travel for conferences and other events for Manager EDS, as requiredf.

Perform other related duties as required

To Be Successful in this Role You Will Need

To be successful in this role you will need :

1.Post-secondary certificate, diploma or degree, completed or in progress, in a related field such as Human Resources, Adult Learning, Communication, Event planning, etc.

or direct equivalent experience

2.Minimum 2 years training and / or learning services experience and minimum 3 years customer service experience

3.Proven event coordination experience (i.e. training, recognition events, conferences, etc.)

4.Experience with the design and creation of communication / marketing materials in multiple media formats

5.Proficiency with Microsoft Office Suite with extensive experience with Excel spreadsheets and reporting software is required

6.Working knowledge of Qualtrics® or similar survey tools

7.Prior experience with learning management systems (LMS) and / or quality management systems and various learning delivery modalities, such as knowledge databases, self-

paced learning, instructor-led learning, synchronous and asynchronous eLearning is preferred

8.Basic working knowledge of budget tracking and reporting

9.Experience working in a complex environment with various levels of learners is preferable Research skills are an asset

10.Experience coordinating and participating on committees is an asset

Necessary attributes essential to the success of the role :

1.A passion for learning and development

2.Proven ability to work effectively and collaboratively in an inclusive team environment

3.Outstanding organizational and planning skills

4.Excellent interpersonal and communications skills, written and verbal

5.A problem solver who is solutions focused

6.At ease in a high volume transactional environment

7.Proven ability to thrive in times of change and shift direction comfortably

8.Able to build strong working relationships with internal partners and external vendors

9.Self-motivated with the proven ability to work independently and as part of a team

10.Requires minimal supervision

11.Superior attention to detail

12.Proven ability to manage multiple priorities and projects simultaneously

13.Strong work ethic and high degree of professionalism and courtesy

14.Punctual and dependable

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