A little bit about us :
We like to say that we find solutions for the everyday stuff. We’re problem solvers. We’re an engaged team that works together, and for those that work here they say we’re also like family.
Vallen is a leading provider of indirect industrial supplies all those materials that are not part of the products our customers manufacture, and our goal is to make our customers operations run smoothly so they can focus on the core of their business
Vallen is a member of Sonepar Canada, and is one of Canada’s leading industrial distribution companies headquartered in Edmonton, Alberta.
Let's start with a little bit about you :
You deliver exemplary service to internal and external customers
You are motivated to think out of the box to provide solutions
You’re looking for an entry into the exciting world of sales
You want to be part of a collaborative team that supports you, your ideas and your success
Reporting to the Manager of Strategic Accounts you’ll be a key member of the sales team that provides best in class customer service.
You will enjoy a culture that is team orientated and customer driven. As a Customer Service Representative at Vallen you will be empowered to make a difference.
You will work closely with other departments to ensure your customers develop lifelong relationships with our teams and customer service is always kept at the highest level.
As you develop or hone leadership skills you will be part of our future development and your contributions will allow you to build skills that will provide opportunities for advancement.
Key Responsibilities :
Deal and follow through on customer inquiries and complaints
Work with other internal departments to insure customer needs are met
Expedite orders with vendors and buyers on a daily basis
Deal with vendors to meet committed delivery dates
Fully utilize the computer system to investigate and track orders, transfers and purchase orders to completion
Provide feedback and suggestions to customers regarding product choices
Compliance with corporate strategies and policies
Attend product training sessions and department meetings
Responsible for updating / creating and distribution of daily and weekly reports
Required Qualifications :
Minimum 3 years Customer Service experience with MRO and Safety products
Proficient knowledge of transaction ordering processes
Broad exposure to the various inventory systems
A proven track record for growing business
Excellent interpersonal and communications skills with the ability to work in dependently
Demonstrate exceptional organizational skills and attention to detail
Proficiency in Microsoft Office applications
The ability to meet deadlines and prioritize workload in a very fast paced environment