Why is this role important? Promote / support superior customer service in order to provide an exceptional customer shopping experience Manage staff to improve productivity, engagement and retention by creating an engaging culture and provide coaching, guidance, empowerment and direction in a respectful and open manner Build sustainable, long-term relationships with the community through exception customer experiences and community engagement Guide stores in the execution of merchandising and operational standards, and in dealing with specific issues such as ensuring sufficient inventory, driving effective operation process, product knowledge, troubleshooting problems Contribute to and support implementation of programs designed to increase colleague capability across the region and provide coaching to improve performance of underperforming stores Ensure store adherence to company policies / procedures and the consistent execution of format process and strategy.
Work closely with all staff to foster an environment of continuous improvement and best practice sharing with a focus on improving the customer experience thru action planning and follow up on prior feedback / action plans Participate in post mortems from events, seasonal programs and Business Unit initiatives to ensure key learning is captured, shared with the broader team and improvements are made for future initiatives Maintain store communication with all staff to provide updates, progress on current and upcoming programs, events, operation challenges and opportunities Maintain compliance, monitor and ensure adherence to all things Health & Safety related Manage media platforms such as Facebook and Yammer by ensuring customers concerns and questions are met in a timely manner Qualifications / What you’ll need : Exceptional customer service skills and a talent for building customer loyalty Strong leadership skills with the ability to lead, coach and motivate colleagues with a commitment to their team and to delivering consistent results everyday Postsecondary education (university or college) or equivalent experience in a retail environment with knowledge on the Provincial Liquor Laws in Alberta with successful completion of ProServe certification 1-3 years’ experience in managing a retail store Repetitive physical labor required, must be able to lift up to 50lbs within work safe guidelines Available to work varying shifts, including weekends and holidays required Excellent problem solving, communication, organizational, facilitation, presentation, and interpersonal skills Creative problem solver who is progressive and innovative : keenly seeks out opportunities to improve competitiveness and demonstrates an innovative spirit with a collaborative flair An effective change agent who possesses the influencing skills needed to help the stores / organization adopt new ways of thinking and operating Proven commitment to coaching and mentoring direct reports and team with a focus on colleague development Ability to manage multiple concurrent projects and prioritize, as well as adapt positively to a changing environment and shifting priorities Demonstrated ability to make sound judgments and having a customer lens’ in all decision making How You’ll Succeed : At Loblaw, we seek great people to continually strengthen our culture.
We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.
Employment Type : Full time Type of Role : Regular Loblaw recognizes Canada's diversity as a source of national pride and strength.
We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.