The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services.
This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects.
They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.
KEY DUTIES & RESPONSIBILITIES
Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
Other duties as assigned
EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS
MINIMUM EDUCATION : High school completion plus a specialized technical or business course
JOB-RELATED EXPERIENCE : More than one year up to three years
Knowledge & Skills
Superior client management / customer service skills
Effective Interpersonal skills, with an emphasis on communication (verbal / written)
Knowledge of project delivery and tendering processes
General knowledge of commercial building systems and / or construction
Strong organisational, coordination and documentation skills with the ability to multi-task
Ability to work independently
Ability to interpret contracts, as required
Proficiency with CAD will be considered an asset
Specific experience and skill related to the assignment facility management, churn, facility infrastructures, client industry sector, government sector, etc.
Proficient with MS Office and email software
Licenses and / or Professional Accreditation
Valid driver’s license (as required)