Administrative Assistant
Bath Fitter
Burnaby, British Columbia, CA
3d ago


Administrative Assistant The Administrative Assistant (AA) is responsible for setting appointments for estimates with prospective customers.

Responsibilities Tasks and Responsabilities

  • The primary responsibility of the Administrative Assistant is to assist the Account Coordinator (AC) with paperwork, scheduling service calls, customer service.
  • Answer incoming calls from prospective customers promptly, politely, and successfully set appointments for Sales Consultants.
  • Contact all prospective customers that have left their name at a show, event, mall, via the web site or phone message and set appointments with a success rate that meets or exceeds defined objectives.
  • Assist with follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment.
  • Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment.
  • Evaluate uninstalled new orders, identify opportunities for value added sales, and follow up with customer.
  • Answer the telephone promptly and politely. Handle customer inquiries and complaints with utmost professionalism.
  • Input and maintain all data related to leads and scheduling in our CRM systems.
  • Mailing thank you cards to customers.
  • Assist customers in showroom if no one else is available.
  • Filing of office documentation.
  • Assist with Social Media pages
  • Put together document package for Installers to leave behind on their installation day.
  • Ensure office supplies are properly stocked and inform AC or BM of supply needs.
  • Promote The Wave referral program to all customers and branch employees.
  • Provide support, tips and training to all branch Wave Members.
  • Conduct pre-appointment calls to targeted commercial and residential prospects.
  • Schedule the Sales Consultant's post install quality control visit.
  • Conduct regular follow up with all prospects who either have not had an estimate scheduled, or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.).
  • Assisting with the transition, on boarding, and training of the replacement Event Manager.
  • Assisting the AC in projects as assigned.
  • Abide by all Bath Fitter policies and procedures.
  • Adhere to all Bath Fitter safety policies and procedures.
  • Attend and participate in regular branch and / or regional meetings and training sessions.
  • Realize the Administrative Assistant's role as the personal representative of Bath Fitter while on the job and act accordingly.
  • Perform other duties as assigned.
  • Job Requirements

  • Education and / or Experience High school diploma or general education degree (GED); and six to twelve months' sales or inside sales related experience.
  • Language Skills Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence.
  • Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure.
  • Reasoning Ability Ability to apply common sense understanding to carry out detailed written, illustrated or oral instructions.
  • Computer Skills Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, and word processing software.
  • Communication Skills - Be able to effectively communicate orally and in writing.
  • Demonstrated Skills

  • Problem Solving Identifies and resolves problem in a timely manner.
  • Oral Communication Speaks clearly and persuasively; participates in meetings.
  • Written Communication Writes clearly; able to read and interpret written information.
  • Teamwork Contributes to building positive team spirit.
  • Diversity Promotes a harassment-free environment.
  • Ethics Treats people with integrity and ethically.
  • Organizational Support Supports organization's goals, values, and code of ethics.
  • Judgment Exhibits sound and accurate judgment; includes appropriate people in decision-making process; makes timely and appropriate decisions.
  • Planning / Organizing Prioritizes work activities; uses time efficiently.
  • Professionalism Focuses on solving conflict, not blaming; treats others with respect and consideration; accepts responsibility for own actions.
  • Quality Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Looks for ways to improve and promote quality.
  • Quantity Meets productivity standards; completes work in timely manner.
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