Mintz Global Screening is seeking inquisitive, motivated Screening Agent - Education for its Global Verify team based in Scarborough.
The team specializes in vetting potential candidates for senior executive jobs globally. We are considering high-caliber, entry-level candidates preferably with foreign language fluencies.
We are looking to add Screening Agents to our verification team with a focus on verifying diplomas, professional accreditations and other services offered by the company.
Knowledge and Education
Fluent in English, foreign languages preferred
Candidates must be fluent in English and preferably another foreign language. Languages of particular interest include Chinese, French, German, Italian, and Russian.
Danish, Swedish, Portuguese, Arabic, and Spanish are also highly desirable. Research, investigative or journalism experience is a plus.
DESIRED SKILLS AND RESPONSIBILITIES
To provide customer service in accordance with the standards and to the specifics of the service contracts, a successful Screening Agent will :
Verifying educational and professional qualifications through the use of online databases, outgoing and incoming calls, and email correspondence
Learn and master the use of databases and vendors that serve as international liaisons for verifying degrees and professional qualifications around the world
Conduct regular monitoring according to customer needs and answer their questions on time
Provide results to the clients according to established procedure and provide other avenues of research, if necessary
Synthesize information obtained in the form of written reports in a professional and understandable manner, drafting and editing comprehensive client-ready reports
Meet client services deadlines
Ensure compliance with the company standards of privacy and security
Work with team members to ensure excellent customer service
Maintain good relationships with his colleagues and supervisors
Maintain a clean and operational working environment
Strong organizational skills, autonomy, detail-oriented
Capacity to communicate clearly the research results
Aptitude to work both in team and individually
Ability to work in a changing environment
Strong research, writing (mastery of grammar and punctuation), computer skills, attention to detail, and high levels of reading comprehension are required.