Project Manager - Client Services
Market Force Information
Winnipeg, Manitoba, Canada
15d ago

Market Force Information helps multi-location brands protect their brand's reputation, delight customers, and grow their revenues.

We look for talented, collaborative, and creative team members who are passionately committed to helping our clients reach their goals.

We value and encourage a collaborative work environment full of energy and ideas. We're all about improving our clients' ability to better manage their own businesses and create better experiences for their customers.

And with offices across North America and Europe, you'll have plenty of opportunities to do just that. When you join us, you'll tackle interesting problems to transform the way people and businesses interact locally, nationally, and internationally.

Market Force has three offices in North America and one office in the U.K. We currently employ over 500 people.

The Project Manager is responsible for managing projects throughout their life-cycle, from business inception all the way to successful implementation.

The ideal candidate will want to work in a highly dynamic and fast paced environment where he or she learns a constantly evolving business.

Continued corporate growth has led to an exciting opportunity for a detail-oriented, tenacious, uncompromising professional.

Essential Duties and Responsibilities :

  • Successfully on-board new clients from our Sales Cycle into the Implementation Project Cycle
  • Ability to effectively communicate with executive level stakeholders both client facing and in internal
  • Familiarity with reviewing and understanding Statements of Work (SOW), contracts, or any other signed agreements. Gather an in-
  • depth understanding and details of MFI products and services sold.

  • Identify and manage scope creep, document and escalate potential roadblocks or up sell opportunities.
  • Effectively manage the workload of a client rollout by creating and performing against project timelines that include key milestones to execute by the specified launch dates.
  • Coordinate the completion of tickets in a thorough and timely manner to best support client implementations by creating and maintaining projects in Connectwise.
  • Host weekly client progress meetings throughout the life of the project.
  • Partner with graphic designers to create program announcements and training handouts, work and support the account managers during the post launch client support transition.
  • Adhere to all established templates, best practices and guidelines.
  • Provide progress reports to the Director of Client Implementations & Projects and VP of Operations as required.
  • Participate in new product development documentation and sales demonstrations as required.
  • The successful candidate will have / demonstrate :

  • 3-5 years of Project Management experience preferred
  • Excellent verbal, written, and interpersonal communication skills
  • Strong initiative and passion for Project Management; Self -starter
  • Capacity to work independently, with a cross-departmental team, and in client-facing situations
  • Organized Task Master, creative, detail-oriented, and deadline driven
  • Ability to autonomously manage simultaneous projects through completion
  • Ability to learn industry and technology terms
  • Can thrive in a very fast-paced, highly demanding work environment at a growing company
  • Computer Skills :

  • Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint, Project and Outlook).
  • Proficient in the use of Connectwise or similar
  • Proficient in the use of AT&T Connect and Gotomeeting or similar
  • Our company fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including :

    Vacation

    Health, Vision, Dental Insurance

    Market Force is an Equal Opportunity Employer

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