Contact Centre Representative
TD Bank Group
Dieppe, , Canada
6d ago

TD Description

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Department Overview

EasyLine Phone Channel is a fast paced, high volume, dynamic environment. Recognizing that sales are the highest form of customer service, EasyLine uses a balanced scorecard approach between sales, customer service and productivity.

We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service.

Job Type Regular Job Status Part Time Hours Availability to work a variety of rotating shifts between the hours of 6 : 00 a.

m and 12 : 30 a.m (midnight) Monday through Sunday including statutory holidays is required. Business line TD Canada Trust Job Category -

Primary Call Center Job Category(s) Call Center Job Description

As an EasyLine specialist, you will be responsible for providing exceptional customer service to our incoming call centre clients.

In addition, you will contribute to our team by identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone.

Products and services include investments, new accounts, visa products, overdraft, telephone / web banking registrations and support, bill payment registrations, processing and general enquiries).

As an EasyLine specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast pace environment.

Also in this role, you must adhere to both professional practices and standards, and the TD Canada Trust processes and controls to achieve operational excellence.

A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets.

Job Requirements

You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal sales goals.

You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures.

You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change.

Call centre and banking experience is an asset.

Additional Information Please note, 9 weeks of full time training is mandatory to ensure your success. Training starting in January Monday-

Friday 7 : 30am-3 : 30pm or 4pm-12am can be accommodated. Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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