Cloud Operations Engineer
Manager, Cloud Operations
SDL is seeking a Cloud Operations Engineer to join our global organization. We are looking for an analytical and articulate individual to join a busy team providing high-quality technical support for our hosted environments, while continuously applying our working practices through refined processes and automation.
The successful candidate will thrive in a challenging environment where they will be required to provide a stellar operational support to our customer based in Canada.
The candidate will also help direct work towards ongoing and future technical projects, migrations and expansions
This role requires a self-starting capable team player with the ability to effectively communicate with business contacts as well as the technical teams.
They must be able to work in a professional manner with clients and at all times remain focused on key cloud support goals, primarily standardization of the service and client satisfaction.
Support key implementations based on SDL’s services, with particular focus on MultiTrans and related products
Manage application infrastructures in several geographically dispersed data centers
Work closely with science, development and product teams throughout the dev lifecycle and deployment process, to ensure high-quality releases and successful outcomes.
Responsible for application deployments, monitoring, and overall service availability.
Provides input on scalability, capacity planning and high availability concerns.
Take ownership of and provide real time response / resolution to escalated customer support inquiries or escalated infrastructure alerts.
Troubleshoot issues in a methodical, consistent, and efficient manner.
Maintain high quality service desk entries including timely, accurate and detailed notes.
Monitor service availability (including the underlying infrastructure) and react to alerts prior to them becoming critical.
Automate tasks using config management and scripting languages for scalability, repeatability and increased efficiency.
Ensure OS and userland patches are up to date; maintain and test server backups.
Ensure server / process documentation is accurate, up-to-date and appropriate.
Document and share knowledge within the team and help train other team members.
Communicate effectively with Development and Support teams, escalating issues appropriately.
Contribute to departmental roadmap with technology or process initiatives to provide continuous improvement.
Maintain an up-to-date knowledge of Internet technologies and developments.
Participate in after-hours on-call support / monitoring rotation and occasional after-hours scheduled work.
Act as a representative of Cloud Operations in meetings and workshops with the client where relevant to their implementation and service
Take clear ownership as the primary cloud engineer for building and improving the service
Provide constructive input into future changes to the implementation and service
The ideal candidate for this role will have 3+ years technical experience in a client-facing services environment in delivering complex client projects.
In-depth knowledge of Windows Server administration
Good knowledge of OS Administration CentOS, Red Hat
In-depth knowledge of IIS administration
In-depth proprietary Software Installation, Troubleshooting & Technical Support experience
Good knowledge of networking principles (Active Directory, DNS, firewall, load balancers, etc.)
CI / CD tools Jenkins, Nexus
Configuration and deployment automation Ansible, Chef, Puppet, Octopus
Version control systems - Git
Configuration and administration of database services SQL Server, Oracle
Monitoring tools Zabbix, ICinga, Status Cake, App Dynamics
Scripting Languages Powershell, Ruby, Python
Cloud Knowledge AWS, Azure, ECL2
Good knowledge of general Information Security and Privacy Policies in a IaaS, PaaS environment and ISMS processes
Strong interpersonal skills and the natural ability to communicate effectively internally and externally. Develop relationships, with both technical and non-technical personnel and in a confident and friendly manner
Excellent written and verbal communication skills (English)
A self-starter able to work independently and be resourceful in terms of finishing tasks and responsibilities
Experience with MultiTrans / TMS
Experience with front-end Java development (JSP, JSTL)
Experience in training and writing process documentation
ITIL V3 Foundation
Technically relevant degree or equivalent professional qualification
Must have a valid passport and have the ability to travel internationally
Brand new modern open concept office with breakfast and fruits available as well as great coffee.
A Keg for special events!
Located a couple of minutes from Peel metro station, very practical in winter as you don’t need to go outside.
Possibility to do charity work for 5 days paid.
3 weeks’ holiday.
Fun social committee.
Gym membership and massage therapy discounts.
Access to a vast library of eLearning training.
Great benefits plan (dental, medical, STD / LTD, EAP )