Cloud Operations Engineer
Montreal, CA
1h ago


Cloud Operations Engineer

Line Manager

Manager, Cloud Operations

Cloud Operations

SDL is seeking a Cloud Operations Engineer to join our global organization. We are looking for an analytical and articulate individual to join a busy team providing high-quality technical support for our hosted environments, while continuously applying our working practices through refined processes and automation.

The successful candidate will thrive in a challenging environment where they will be required to provide a stellar operational support to our customer based in Canada.

The candidate will also help direct work towards ongoing and future technical projects, migrations and expansions

This role requires a self-starting capable team player with the ability to effectively communicate with business contacts as well as the technical teams.

They must be able to work in a professional manner with clients and at all times remain focused on key cloud support goals, primarily standardization of the service and client satisfaction.

  • Support key implementations based on SDL’s services, with particular focus on MultiTrans and related products
  • Manage application infrastructures in several geographically dispersed data centers
  • Work closely with science, development and product teams throughout the dev lifecycle and deployment process, to ensure high-quality releases and successful outcomes.
  • Responsible for application deployments, monitoring, and overall service availability.
  • Provides input on scalability, capacity planning and high availability concerns.
  • Take ownership of and provide real time response / resolution to escalated customer support inquiries or escalated infrastructure alerts.
  • Troubleshoot issues in a methodical, consistent, and efficient manner.
  • Maintain high quality service desk entries including timely, accurate and detailed notes.
  • Monitor service availability (including the underlying infrastructure) and react to alerts prior to them becoming critical.
  • Automate tasks using config management and scripting languages for scalability, repeatability and increased efficiency.
  • Ensure OS and userland patches are up to date; maintain and test server backups.
  • Ensure server / process documentation is accurate, up-to-date and appropriate.
  • Document and share knowledge within the team and help train other team members.
  • Communicate effectively with Development and Support teams, escalating issues appropriately.
  • Contribute to departmental roadmap with technology or process initiatives to provide continuous improvement.
  • Maintain an up-to-date knowledge of Internet technologies and developments.
  • Participate in after-hours on-call support / monitoring rotation and occasional after-hours scheduled work.
  • Act as a representative of Cloud Operations in meetings and workshops with the client where relevant to their implementation and service
  • Take clear ownership as the primary cloud engineer for building and improving the service
  • Provide constructive input into future changes to the implementation and service
  • The ideal candidate for this role will have 3+ years technical experience in a client-facing services environment in delivering complex client projects.


  • In-depth knowledge of Windows Server administration
  • Good knowledge of OS Administration CentOS, Red Hat
  • In-depth knowledge of IIS administration
  • In-depth proprietary Software Installation, Troubleshooting & Technical Support experience
  • Good knowledge of networking principles (Active Directory, DNS, firewall, load balancers, etc.)
  • CI / CD tools Jenkins, Nexus
  • Configuration and deployment automation Ansible, Chef, Puppet, Octopus
  • Version control systems - Git
  • Configuration and administration of database services SQL Server, Oracle
  • Monitoring tools Zabbix, ICinga, Status Cake, App Dynamics
  • Scripting Languages Powershell, Ruby, Python
  • Cloud Knowledge AWS, Azure, ECL2
  • Good knowledge of general Information Security and Privacy Policies in a IaaS, PaaS environment and ISMS processes
  • Strong interpersonal skills and the natural ability to communicate effectively internally and externally. Develop relationships, with both technical and non-technical personnel and in a confident and friendly manner
  • Excellent written and verbal communication skills (English)
  • A self-starter able to work independently and be resourceful in terms of finishing tasks and responsibilities
  • Desirable

  • Experience with MultiTrans / TMS
  • Experience with front-end Java development (JSP, JSTL)
  • Experience in training and writing process documentation
  • ITIL V3 Foundation
  • Essential

  • Technically relevant degree or equivalent professional qualification
  • Must have a valid passport and have the ability to travel internationally
  • Brand new modern open concept office with breakfast and fruits available as well as great coffee.
  • A Keg for special events!
  • Located a couple of minutes from Peel metro station, very practical in winter as you don’t need to go outside.
  • Possibility to do charity work for 5 days paid.
  • 3 weeks’ holiday.
  • Fun social committee.
  • Gym membership and massage therapy discounts.
  • Access to a vast library of eLearning training.
  • Great benefits plan (dental, medical, STD / LTD, EAP )
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