Dispatcher
National Express LLC
Rexdale, Ontario
4d ago

Stock Transportation

Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and

serves 35 school districts throughout

Ontario, Nova Scotia and Alberta. Our corporate office, located in Markham ON,

houses the administrative and support functions for the company. Stock

Transportation has a strong record of success and decades of experience in

pupil transportation. With the support of National Express Group, a global

leader in transportation, we are continually focused on delivering our service

promise : Getting students to school safely, on time and ready to learn®.

Responsibilities :

Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.

Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.

Communicates all relevant details of driving assignments to drivers to ensure proper execution.

Assist drivers with routing directions and directs them to perform special services when required.

Recommends appropriate disciplinary action, up to and including suspensions and / or discharge, for part-time staff for violations of company policies.

Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.

Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.

Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.

Maintains high compliance to dispatch standard operating procedures.

Handles customer concerns and requests for information in an expeditious and professional manner.

Escalates unresolved issues to management as appropriate.

Qualifications

High school diploma or GED

  • Previous dispatch experience is preferred;
  • Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.

    Ability to communicate effectively with colleagues and customers in fast-paced and / or stressful environment (interpersonal & telephone skills).

    Ability to read and interpret documents and instructions from customers and other team members

    Ability to perform work activities requiring cooperation and instruction

    Ability to function in a fast-paced environment, under substantial pressure

    Ability to work within the appropriate level of independence

    Ability to problem solve

    Ability to operate two-way and emergency radio systems

    Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

    Ability to use Microsoft Office Program and computerized routing software.

    Ability to work independently

    Ability to read road and street maps

    Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities

    Bi-lingual abilities a plus

    Stock Transportation is an

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