Senior Desktop Technician to support the evergreening of Windows 10 laptops, desktops and Apple mobile devices
S.i Systems
Ottawa
1d ago

Our valued client in the financial sector is seeking a Senior Desktop Technician for a 1 year contract in Ottawa, ON. This will be an on-

going initiative highly likely to extend beyond 1 year.

As the successful candidate you will join a project team on a major initiative for evergreening Windows 10 laptops, desktops, and Apple mobile devices with one of Canada’s most impactful organizations.

Responsibilities :

  • Lead and provide technical and operational guidance to Deskside technicians
  • Install, move, set up and provide ongoing support to all staff for desktop and laptop computers and Apple mobile devices
  • Install and configure software as necessary
  • Provide technical problem-solving guidance and advice to users in person and remotely by phone
  • Provide input in the creation and ongoing maintenance of a knowledge base on technical issues
  • Provide input into supporting standards, guidelines and documentation
  • Deliver high-quality customer service to users within service levels
  • Provide metrics and reporting status to the Project Manager at required frequency
  • Must-Have-Skills

  • 5+ years’ experience on a service desk / desktop support team supporting Windows 10
  • 2+ years’ experience supporting IOS Apple devices
  • Nice-to-Have Skills

  • Excellent verbal and written communication skills in both English and French
  • Help Desk / Entry Level Desktop Support Technician 5 - 7 years Eligible for Government of Canada Enhanced Reliability clearance (Must-have)

    Please describe your experience as a Senior Desktop Technician supporting in ever-greening Windows 10 laptops, desktops and Apple mobile devices (Must-have)

    7.5 hours a day, 5 days a week on-site downtown Ottawa

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