Ready for a new seasonal opportunity with the #1 tax software company in Canada?
If you have experience as a tax preparer, are highly motivated and have excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products.
You will advance our goal of Powering Prosperity Around the World by providing expert guidance and support to our customers.
You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes.
TurboTax is the #1 best-selling brand of tax preparation software in Canada. Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s 100 Best Companies to Work for and Fortune World’s Most Admired Software Companies lists.
What you'll bring
3+ years’ paid professional tax preparation experience, using tax preparation software
Minimum of 200-250 tax returns prepared, per tax season
Experience providing support in a call centre environment a plus
Experience preparing and supporting a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments, and foreign income
Workingknowledge of tax laws and tax concepts, superior critical thinking, and problem-solving skills
Highly technical with a strong understanding of computers and software
Excellent written and communication skills
Experience preparing Quebec personal tax returns (TP1) considered an asset
Bilingualism (English / French, read / write / speak) considered an asset
Flexibility in availability / schedule
For internal use : tst CAN
How you will lead
This is a virtual, seasonal, customer-facing position, providing tax advice for individual federal and provincial tax returns
Reviews compliant and accurate individual federal and provincial tax returns
Help customers as they work on their tax return with tax advice and researches and troubleshoots tax questions; communicates directly with customers, answering specific tax questions (written & verbally)
Researches tax regulations to support advice and provides expert information on how to maximize their tax return
Creates high-quality customer interactions and experiences that instill confidence using deep customer empathy, and your in-depth tax knowledge and expertise
Proactively seeks out and delivers the right answer for each customer; utilizing and leveraging government websites, professional resources, and team expertise and translating into everyday language for customers
Apply defined practices, procedures and company policies to troubleshoot and resolve tax advice and preparation customer inquiries
Reviews deliverables with supervisor to assess understanding and accurate / compliant guidance