Senior Product Owner
Shoppers Drug Mart Inc.
243 Consumers Road, Toronto, Ontario, M2J 4W8
6d ago

Why this role is important?

A key area of focus includes new features and functionality within the HealthWATCH Pharmacy Management System to support user-

requested enhancements, new regulatory requirements and achievement of business benefits. These enhancements will be driven by stakeholders across Loblaw (LCL) and Shoppers Drug Mart (SDM), including end-

  • users within stores. This person will be empowered to work with various stakeholders (Business, Technology) to shape opportunities into small, deliverable units of value in line with product priorities;
  • actively manages his / her product backlog and ensures validation of user / customer feedback; making sure the team successfully delivers business value.

    What You'll Do :

  • Own the user experience and product direction for their assigned capabilities within the HealthWATCH product
  • Act as the primary business representative to teams
  • Work in collaboration with other Product Owners to define epics, MVPs and user stories
  • Lead value estimation activities
  • Make on-the-spot decisions regarding scope and requirements
  • Responsible for the product backlog, story prioritization and defining acceptance criteria
  • Work with Tech Leads, Developers, and QAs to plan the delivery of work (e.g. sprints)
  • Validate market response to delivered features using validated Learning
  • Enhanced capabilities :

  • Understands how architecture / technology solutions fit within strategic roadmaps
  • Can provide the right resources (people, tools, environment) to enable teams to deliver on strategic goals
  • Can provide direction on the sourcing mix for a defined solution
  • Can partner with various business and technology stakeholders to slice an opportunity into units of work
  • Desired outcomes :

  • Alignment of value of work delivered with expected business outcomes
  • Just in time decision making on scope and requirements to keep delivery teams going
  • Creation of value-based MVPs, user stories, and small / deliverable units of work
  • Effective, value-based backlog planning and prioritization to ensure a continuous flow of valuable work
  • Accelerated Stakeholder Engagement (including business and delivery partners)
  • Accelerated issue resolution / impediment removal
  • Observable behaviours :

  • Opportunity Generation Identifies capabilities, value propositions, and key risks; leads opportunity discovery and validation;
  • Translates business and market needs to product requirements; defines and communicates vision

  • Experimentation Mindset makes all assumptions explicit, validates through experiments, scopes MVPs that measure real user feedback, directs the use of validated learning
  • Voice of the Customer Gathers requirements from the business; develops insights into customer needs and wants; leads cross-
  • functional teams to build capabilities to optimize user experiences at the story level

  • Backlog Prioritization and Management - Defines product features and clarifies their value to Business; writes product backlog;
  • leads the epic / user story creation & development

  • Impediment Removal Understands risks, issues, and blockers being experienced by teams and actively assists with issue resolution
  • Business Information Hub Needs to be empowered by the business to make critical product decisions that are related to features, backlog prioritization, and release planning
  • Ceremony Participation Attends planning sessions, stand-ups, retrospectives, reviews to maintain close interaction with teams to ensure alignment on vision & value delivery
  • Value Verification Frequently verifies that the work produced by teams realizes business value
  • Business Readiness Support Supports technology leaders for implementation and change management in product rollout & enhancements
  • Timely Decision Making - Leads decision making & manages stakeholders at various levels to increase decision speed
  • What You'll Need :

  • A minimum of 3 years of project management experience in a software development environment
  • Understanding of the national pharmacy landscape and key market trends that may impact the HealthWATCH product
  • Extensive knowledge of product development processes and software development life cycle
  • The ability to successfully manage competing priorities
  • The ability to manage parallel work threads as part of a project
  • Proficiency with MS Office suite of products including Visio, Word, PowerPoint, and Excel
  • Strong influence and teamwork skills
  • Strong critical thinking and decision making skills
  • Robust business acumen and ability to partner with senior business leaders to drive initiatives
  • The ability to work independently on mid-to-large sized projects with moderate to high degrees of complexity
  • The ability to build, direct, and influence stakeholders and project teams
  • 5-7 years of similar and / or related work experience
  • Experience with application management and the systems development lifecycle
  • Prior experience in managing software products through the entire lifecycle from initial requirements gathering through product release and rollout
  • Experience managing relationships and being liaison between development teams, client organizations, and other stakeholders throughout the lifecycle
  • Experience in strategic, tactical, operational and organizational planning
  • University degree in computer science, engineering, information technology, business, related subject area, or equivalent experience
  • Project Management Professional (PMP) certification considered an asset
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