At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders.
If you would like to help us build the place to find and buy anything online, this is your chance to make history.
The Workforce Staffing (WFS) Team is looking for a Sr. Staffing Manager. In this multi-purpose leadership role; you will own both engagement and optimization for a defined geography (node).
Creating a collaborative team environment and a strong candidate oriented culture that ensures deliver of efficient, effective, quality driven service to business partners is essential for success.
The Sr. Staffing Manager will focus in three key areas : 1) Owning the strategic development and delivery of community engagement plans, 2) Executing labor demand plans for multiple sites across the node, 3) execution of candidate engagement activities, and 4) development of relationships with both internal and external stakeholders to build long term partnerships.
Successful candidates will be a strategic and analytical thinker who can see around corners and demonstrate a passion for process improvement, candidate experience and onboarding process improvement.
You will manage an organization of Staffing Team Leads, Coordinators, Administrators, and Ambassadors who thrive in an innovative, fast-paced environment.
Our WFS node teams work flexible schedules, shifts, and areas to include evenings and weekends. We roll up our sleeves, work hard, have fun and make history!
Key job responsibilities
Creates a vision, based upon data, for a team / business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost per hire and cost per WFS employee
Evolves and implements labor acquisition strategies inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
Partners with local Site Leadership teams to include but not limited to Operations, Finance, Human Resources, and associated workflow teams to optimize labor requirements
Develops and maintains relationships with both internal and external stakeholders to build long term partnerships
Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
Forecast labor demand plans and create scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand
Evolves and implements strategies based off consistently changing needs of the business by tracking hiring event schedules and forecasted attendance rates
Leads and drives projects, of increasing scale and complexity, and manages programs through completion
Sets KPI’s benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs
Owns training, development, team culture and morale for Workforce Staffing Team
Sr. Staffing Managers will work with Staffing team members and partners across varying shifts to include evenings and weekends in multiple sites
Must be able to travel as needed to conduct events in various locations within your designated Node or assigned geographical area.
Manage and own cost per hire budgets through oversight of labor acquisition, advertising and other talent acquisition costs within the node
Manage and build strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark
Build and foster community engagement and sourcing strategies and demonstrate through data return on investment
Have development discussions and provide detailed feedback to direct reports on performance and growth plans
Exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction
Partner with site Finance Managers and Operations Leaders to forecast and plan labor demand
Local travel up to 75% required National travel up to 10%
A Bachelor's Degree or 2+ years Amazon (blue badge / FTE) experience
5+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related
Experience managing and prioritizing business types and locations, projects and relationships
Master’s degree or MBA preferred
7+ years of experience in a fast paced, customer oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
3+ years of experience managing hourly and salary employees
Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce
Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment
Cross-functional project management experience
Basic / Working knowledge of Six Sigma tools and Lean techniques
Ability to work successfully in a dynamic, ambiguous environment
Amazon is committed to a diverse and inclusive workplace.