Operations Manager
The Manufacturers Life Insurance Company
North York, ON CA
5d ago

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Operations Manager reports directly to the Property Director and is responsible for overseeing the operation and maintenance of a portfolio of commercial and industrial properties of approximately 2 million square feet.

As the Operations Manager you will be responsible for managing capital projects within budget, assisting in the preparation of operating budgets, supervising staff and service contracts, monitoring energy conservation programs and preventative maintenance programs, troubleshooting coupled with effective response to tenant and user group complaints.

The key demonstrable traits for this role include; communication, project management and experience working in major facilities or with major projects.

You will need to demonstrate the ability to communicate in a highly effective manner through writing and documenting throughout project management.

You will also demonstrate a thorough understanding of technology and building systems.


  • Ensure that the HVAC, power, life safety and other mechanical equipment are operating effectively and efficiently. Works with and ensures that the preventative and corrective maintenance programs are being carried out effectively
  • Responds to tenant and user group’s requests in a professional, courteous manner.
  • Prepares detailed technical reports regarding maintenance and operating matters; corresponds with equipment and material suppliers to determine cost, quality and other related information.
  • Maintains historical operating equipment, log sheets and data. Ensures that all mechanical / electrical drawings are updated to reflect actual conditions.

    Submits monthly Utility Consumption Reports.

  • Assigns, supervises and trains unskilled and semi-skilled employees as well as trade / contractor specialists.
  • Assist the Director in preparing an annual expense budget and monitors the performance to budget over the course of the year.
  • Administers cost control programs and prepares estimates. Develops and initiates programs to improve the physical operation of the complex.

  • Operates, maintains and provides inspections of the physical plant and HVAC equipment, ensuring efficient and safe operation and ensuring a high standard of performance and cleanliness.
  • Works closely with management and administration as well as the Technical Services Department on budgeted capital jobs and tenant improvements.
  • This will include major projects which will involve pricing, timely response and strong communication.

  • Other tasks and duties as assigned.
  • Qualifications

  • Individual must be mechanically inclined and have a minimum of 10 years’ experience preferably with large, multi-faceted complexes comprised of retail and office.
  • Minimum of a 3-year technical / technological college diploma.
  • Holder of Building Environmental Systems Operator Class Certificate a combined level of experience and education in building operations is required.
  • 5-10 years of supervisory experience as a chief engineer or operations manager.
  • Experience in central computerized monitoring and central systems as well as the ability to read and comprehend detailed drawings in the electrical / mechanical fields.
  • Experience with modern day technology and commissioning of systems.
  • Good interpersonal and verbal / written communication skills.
  • Excellent troubleshooting and diagnostic skills.
  • Experience with preventative maintenance on a variety of mechanical equipment.
  • Experience with state-of-the-art Building Automation Systems.
  • Project Management, construction supervision work skills.
  • Experience with mechanical plant water treatment programs.
  • Must be alert and perceptive and able to resolve problems / emergencies.
  • Excellent people management skills.
  • Apply
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