The individual in this position is responsible for maintaining a positive relationship between TTM, and its customers. The Inside Sales Representative will build strategic customer relationships by means of proactive interaction to meet business goals.
Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer’s order and increase the revenue of the corporation.
Duties and Responsibilities :
Able to quote from drawings or information supplied by customers to adequately book orders.
Establish and maintain standard pricing levels at quotation.
Negotiate and follow up on sales quotations to secure and book job orders.
Address, resolve and communicate customer issues concerning manufacturability of products.
Complete error free order entry into pre-established software and systems.
Track job orders from booking to product release.
Understand and maintain database of records for backlog reconciliation.
Efficiently resolve issues with front end engineering to insure product releases are accurate and timely.
Communicate with manufacturing departments to resolve on time delivery and quality issues.
Maintain complete and accurate customer contact information.
Set forth to meet and achieve daily goals.
Responsible for providing and interpreting reports on sales activities and objective measurements.
Develop, solicit and generate new customer accounts.
Develop and maintain an organized work area.
Balance workload to meet goals.