KFC - Shift Manager
Franchise Management Inc
New Waterford, NS Canada
1d ago

Aspiring To Feed North America While Offering An Exceptional Guest Experience From Inspired Employees.

  • Willing to work a position on the floor while coaching team to achieve daily KPIs.
  • Supervise, motivate and train team members and provide input to RGM when performance issues arise.
  • Provide positive recognition and corrective coaching when appropriate.
  • Ensure team members provide the highest possible level of customer satisfaction through service and product quality.
  • Assist team members with tasks as needed to ensure complete customer satisfaction.
  • Initiate necessary actions to correct customer complaints and escalate any major issues to RGM.
  • Ensure team members are properly executing current promotions and new products during the shift.
  • Ensure team member uniforms and appearances are neat, professional, clean at all times and meet necessary requirements.
  • Ensure proper staffing and deployment throughout the shift to match business needs.
  • Monitors and maintains correct inventory levels (product & supply) and notifies management when levels are low.
  • Assists with ordering as assigned.
  • Ensure restaurant is ready for peak revenue periods by utilizing appropriate planning and projection tools.
  • Assists in ensuring sales and profit targets are met.
  • Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety / security policies and procedures are met and followed.
  • Respond to emergency situations as required and communicate to management immediately.
  • Assist in recruiting and selecting qualified, high energy team members using approved tools and systems.
  • Assist with the training of new team members.
  • Assist with the communication and administration of company policies.
  • Ensure proper communication takes place during shift change.
  • All other management duties as assigned
  • Ensuring that all of our team members recognize and believe in our Company Core Values -Heart Integrity-Drive-is key to our success.

    The successful candidate will demonstrate living by our core values with their ability to collaborate positively with their team to achieve company objectives, follow through on commitments and recognizes that how they get to the finish line does matter.

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