Business Analyst
EmergiTel
Toronto
3d ago

Description : Business Analyst II, AMS Integration & NextGen Platforms - Content Management

Supported by the Sr Product Manager, Content PMO this role acts as the Content work stream (Business Development, Merchandising, and Operations) prime supporting the continued evolution, improvement and integration of our clients’ Optik & Pik platforms, applications and client solutions.

Working with key Content stakeholders, this prime will be responsible for drafting Asset Management System (AMS) and NextGen platform user stories for backlog and prioritization by Product Owners & Product Managers.

  • They will lead all Content team supported release testing activities - from coordination of testing resources to test script preparation;
  • user acceptance testing and troubleshooting; and represent Content at release sign-off. The prime will also be responsible for communicating release roadmaps to the Content team stakeholders;
  • training Content team on changes / fixes delivered with each release and steering the team through workflow / process changes.

    Responsibilities

  • Work with Content team stakeholders to draft user stories for development backlogs
  • Work with Product Owners & Product Managers to prioritize in-market product enhancements and fixes impacted / impacting the Content team
  • Create test cases for use in Content team supported user acceptance testing
  • Lead Content team members through development release user acceptance testing
  • Troubleshoot issues; log and identify bugs that surface during release testing - working them back with Development, Content and Product teams
  • Represent Content team in sign-off of releases
  • Communicate release roadmaps to Content stakeholders for awareness & preparedness
  • Work with Content team primes, steer release readiness activities for the Content team
  • Train Content team users / stakeholders on workflow / process changes informed by enhancements, fixes and improvements
  • Business case creation as required
  • Impact & risk assessment creation as required
  • Qualifications

  • Experience working in an Agile and / or DevOps environment
  • Release and / or project management experience
  • Experience with or exposure to database and / or application development and integration
  • Strong communication, presentation, and interpersonal skills (to various stakeholders and leaders)
  • Exceptionally organized (documentation, scheduling, tasks)
  • Demonstrated ability to coordinate cross-functional work teams toward task completion
  • Demonstrated effective leadership and analytical skills
  • Ability to capture and communicate risk and impact assessments
  • Able to troubleshoot issues effectively
  • Proficient in Microsoft Office (Outlook, Word, Excel, Powerpoint) and GSuite (Docs, Sheets, various collaboration and communication tools)
  • Experience with tools used to ticket and manage projects (ie. Kanban, JIRA, Azure DevOps, Trello)
  • Hands-on experience with user acceptance testing and / or quality assurance
  • Ability to create and manage release test scripts
  • Experience writing business cases
  • Experience writing user stories for web and / or product and / or software development
  • Must have skills :

    1. Release and / or project management experience

    2. Exceptionally organized (documentation, scheduling, tasks)

    3. Hands-on experience with user acceptance testing and / or quality assurance

    Nice to have skills :

    1. Experience working in an Agile and / or DevOps environment

    2. Demonstrated ability to coordinate cross-functional work teams toward task completion

    3. Experience writing business cases

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