Softchoice is a FastTrack Ready Partner and we are hiring a FastTrack Engineer to work directly with our customers, by responding to inbound inquiries from them and provide them with advisory services and guidance for technical onboarding of Office 365 workloads.
The FastTrack Engineer is a customer-facing role focused on helping customers leverage Microsoft FastTrack benefit by following FastTrack Orchestration Portal (FTOP) activities and advising customers to enable their Microsoft 365 capabilities.
The FastTrack benefit enables customers onboard to Office 365, getting them on track to build it right, architect it right, the first time.
FastTrack takes a solution-centric approach, providing customers with tools and best practices significantly increasing customer success with Office 365 Deployments.
Our team is looking for you; a FastTrack Engineer that will enable Softchoice to deliver the FastTrack benefit, who brings great teamwork, positive attitude, customer focus and experience for advising and guiding customers to enable their Microsoft Office 365 investment by providing an excellent experience.
As our FastTrack Engineer, you will have responsibility for :
Deliver an Exceptional Customer Experience
Advise customers to enable their Microsoft Modern Workplace investment to execute on their FastTrack benefit and support SCE to CSP migrations.
Deliver customer facing hands-off keyboard technical planning and guidance for customers to properly implement Office 365 services by using the FastTrack Orchestration Portal (FTOP)
Leverage pre-set technical guidance and presentation materials to articulate the value proposition and process of technical onboarding
Interact daily with other FastTrack Specialists, Engineer as well as other members from the Services department to provide and share technical issue resolution knowledge and deployment / adoption processes best practices.
Maintain strong working knowledge of the service, and all required tools and products
Role Requirements :
2+ years of direct customer facing experience
Ability to communicate effectively with a variety of customers, possess an understanding of the onboarding process for Microsoft Office 365 following FTOP prescriptive guidance
Excellent verbal and written communication skills
Client-focused, professional, friendly & courteous
Strong sense of urgency and ownership
Experience and success in coaching and mentoring technical and customer experiences.
Strong analytical and problem-solving skills
Self-starter, and be able to manage expectations with customers
Bachelor’s Degree in Computer Science or a related field, or 2-4 years of experience customer support
2+ year of implementation experience in Exchange and Active Directory environments, Office 365 (Exchange Online) and EMS
Microsoft Certifications are a plus
Technical proficiency in FTOP
Understanding of Active Directory, Azure AD / Azure AD Connect, ADFS, and Microsoft cloud identity management technologies
Understanding of DNS (TXT, A, MX, CNAME, SRV)
Demonstrated administrator knowledge of Microsoft on-premise communications and collaboration systems such as Exchange, Lync, OneDrive for Business knowledge
SharePoint knowledge is a plus
Need more convincing this is the right next step in your career? Here are 11 reasons why folks love working here!
Meaningful work that drives professional development
Ability to enter and grow within the technology industry
Being part of a winning, high performance team
Every employee gets two paid volunteer days per year
We serve large and mid-sized clients from a variety of industries
We’ve raised over $2 Million through our staff-run charity Softchoice Cares
Our dog-friendly environment (85 canine employees and growing )
We have an onsite gym in our Toronto HQ
Our monthly beer cart and annual company-wide Launch event (all 1,350 of us under one roof it’s epic!)
Employees have access to a green commute subsidy
1 in 5 employees have invested in an ownership position in Softchoice