Join our team
The Process Improvement Centre of Excellence (PICoE) within Technology Strategy Business Transformation (TSBT) is passionate about leading change and driving results through process improvements.
We identify, own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value.
Here’s the impact you’ll make and what we’ll accomplish together
As a Senior Process Improvement Consultant, you will be part of an energetic and passionate team of consultants who facilitate cross functional process improvement initiatives.
Together, you will elevate the customer experience and enhance cost savings through the enactment of world-class process improvement methodologies such as Lean Six Sigma and Own.
it (Kaizen-like rapid improvement method). Additionally, the team will develop TELUS employees through the Lean Six Sigma and Own.
it training and certification programs. You will take on many roles such as project manager, change implementer, coach / mentor and process builder.
You will lead exciting complex improvement projects across various business units.
Development of tactical implementation plansOwnership of executionResults achievement
you will facilitate cross-functional process improvement engagement, which will connect you to key business leaders and executives
You’re the missing piece of the puzzle
Respected for your 5+ years of hands-on experience in a Leadership, Project Management or Business Analysis role
Known for successfully leading a transformational activity within a Service Operations environment
Passionate about assurance and fulfillment products, services and processes
Confident with process mapping techniques and tools
Valued for your business acumen, clear vision and direction of change management and solid influencing skills
Talented at analytical problem solving techniques and quantitative analysis
Regarded as a self-starter with an engaging leadership style who can quickly develop relationships across the organization
Sought out for your ability to lead teams and offer mentorship
Talented at grasping and effectively communicating complex ideas to your team to accomplish goals
Known for your solid oral and written communication and presentation skills at all levels
Thrive in a fast-paced and flexible work-life balanced environment
PMP certification, Lean Six Sigma Green Belt or Black Belt certification, Own.IT / Kaizan certification with proven project successes are desirable
Excellent project management skills and strong knowledge of project methodology is desirable