Service Management Design Specialists
Ottawa Downtown Core
3d ago

One of out Private Sector client is seeking a Service Management Design Specialists to join their team on a 1 year contract.

The project would be to to support the efforts to significantly transform its approach to information technology (IT) service delivery.

Roles and Responsibilities

  • Perform design and analysis activities related to holistic design of Services, Service Catalogue, Service Portal and provide input to the Service Design Package
  • Ensure Services are designed using design thinking and customer / user experience practices
  • Identify opportunities for improvements and enhancements and work with business partners to design and establish services that can be effectively managed and supported using established processes
  • Analyze and review Service Health with service and product owners and other key stakeholders
  • Ensure the metrics and measures are in place to measure overall Service Health
  • Qualifications and Experience

  • University Degree or College Diploma in computer science, information systems, business analysis or a related field
  • A minimum of two (2) years of experience applying design thinking in service and process improvement
  • Demonstrated experience with process design, client journey mapping, value stream mapping and facilitating product or process design sessions
  • Nice to have :
  • Bilingual
  • Bilingual
  • ITIL Certifications
  • Apply
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